Carol Martinez
Blackwell,OK
Summary
Dynamic Ecommerce Specialist with proven expertise in enhancing customer satisfaction and boosting organic search rankings for Southwest Corset Corporation. Excelled in sales, customer service, and content creation, demonstrating exceptional communication skills and a commitment to excellence. Achieved significant improvements in customer engagement through innovative online support and product representation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Ecommerce Specialist
Southwest Corset Corporation
02.2004 - 10.2024
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Education
Associate of Arts - General Education
Modesto Junior College
Modesto, CA05-1994
Skills
- Sales and customer service
- Adherence to high customer service standards
- Excellent customer relations
- Excellent customer service skills
- Customer service excellence
Timeline
Ecommerce Specialist
Southwest Corset Corporation
02.2004 - 10.2024
Associate of Arts - General Education
Modesto Junior College
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