Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carol Mathews

Rexburg,ID

Summary

Dedicated secretary/ assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Assistant Volunteer

Santiago Chile Temple
04.2018 - 06.2021
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Helped clients navigate social services system and access needed resources.
  • Kept case files updated, accurate and aligned with requirements.
  • Took active role in detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Facilitated community outreach to expand participation and support.
  • Used strong interpersonal communication skills to convey information to others.
  • Educated young people about strategies for driving discussions and promoting social changes.

Secretary

Inversiones K&M
09.2018 - 03.2019
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.

Education

Certificate - Pathway

Brigham Young University - Idaho
Rexburg, ID
01.2022

Associate of Science - Foreing Trade/ International Bussiness

Escuela De Comercio De Santiago
Santiago, Chile
11.2020

Skills

  • Operational Requirements
  • Customer Satisfaction
  • Preparing Arrangements
  • Message Documentation
  • Resource Coordination
  • Verbal and Written Communication
  • Business Correspondence
  • Phone Inquiries
  • Volunteer Coordination
  • Taking Messages
  • Group Assistance
  • Client Relations Strength
  • Document Management
  • Clerical Support
  • Team Collaboration
  • Telephone Etiquette
  • Recordkeeping and Confidentiality
  • Office Equipment
  • Attention to Detail
  • Administrative Procedures
  • Documentation
  • Registration Management

Languages

Spanish
Native or Bilingual

Timeline

Secretary

Inversiones K&M
09.2018 - 03.2019

Assistant Volunteer

Santiago Chile Temple
04.2018 - 06.2021

Certificate - Pathway

Brigham Young University - Idaho

Associate of Science - Foreing Trade/ International Bussiness

Escuela De Comercio De Santiago

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Carol Mathews