Carol Mays

For the past 20 years my experience has been with OSU Student Health Services in which I have reviewed 3rd party carrier contracts and requirements; created and maintained insurance carrier database, oversaw daily claim generation and submission process, audit claims for accuracy; reviews, researches and corrected rejected claim; prepared monthly reimbursement trends and production statistical reports; post third party; dental and pharmacy payment and denials, resolved insurance claim problem; respond to inquiries from insurance companies, patient and guarantors; analyzes trends.

Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.