Carol Mcintyre
Victorville,CA
Summary
Dynamic office administration professional with over 30 years of experience. Expertise in inventory control, budget management, and customer relationship management. Committed to implementing effective policies that optimize workflows and drive operational success.
Overview
46
46
years of professional experience
Work History
Office Manager
McIntyre Exterminators
Hesperia, California
01.1989 - 06.2022
- Managed daily office operations and maintained administrative workflows.
- Coordinated schedules and appointments for field technicians and management teams.
- Oversaw inventory management for supplies and equipment procurement.
- Maintained customer records and ensured accurate data entry in systems.
- Organized training sessions for new hires on company policies and procedures.
- Implemented office policies to streamline processes and enhance operational efficiency across departments.
- Assisted in budget preparation and tracked operational expenses regularly.
- Facilitated communication between departments to ensure smooth operations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Procured office supplies to maintain inventory levels and ensure availability for staff. and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed scheduling to ensure timely completion of tasks and effective use of personnel. Managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Horse Farm Manager
McIntyre Horse Ranch
San Bernardino, California
01.1984 - 03.2006
- Managed daily operations of horse care and feeding routines.
- Oversaw staff training and development for effective horse management.
- Coordinated veterinary visits and health assessments for all horses.
- Developed schedules for training sessions and exercise programs.
- Ensured compliance with safety regulations and best practices on the ranch.
- Implemented maintenance plans for facilities and pastures to ensure quality conditions.
- Cultivated relationships with clients to promote services and care options.
- Developed relationships with suppliers to ensure access to quality hay, grain, veterinary care, equipment parts and other supplies.
- Organized and maintained horse farm operations, including scheduling feedings, cleaning stalls, and managing staff.
- Prepared reports summarizing monthly expenses related to running the horse farm; presented findings to upper management.
- Coordinated with local equestrian associations regarding events hosted at the farm or involving its horses or staff members.
- Assisted customers in selecting suitable horses based on their riding needs and abilities.
- Developed a comprehensive training program for horses under the farm's care.
- Monitored performance of all horses on the property; identified areas for improvement or potential health issues.
- Performed daily maintenance tasks such as mucking out stalls, filling water buckets, troughs and distributing hay, grain.
- Conducted thorough inspections of barns, pastures and fields on a regular basis to ensure safety standards were met.
- Supervised employees responsible for feeding and exercising horses; provided feedback on job performance when needed.
- Scheduled regular check-ups with veterinarians to monitor health of horses in the farm's care.
- Maintained accurate records related to individual horse health histories, vaccinations and other pertinent information.
- Established protocols for handling emergencies such as colic or injury; communicated procedures clearly to staff members.
- Participated in local competitions representing the horse farm; placed first in several dressage events.
- Managed budgeting and financial planning for the farm, ensuring profitability and sustainability of operations.
- Created marketing materials to promote services offered by the horse farm.
- Followed safety protocols when operating tools and equipment.
- Maintained equipment with preventive maintenance and repairs.
- Trained new workers on safety and ranch procedures.
- Readied horses for transport by checking health and loading procedures..
- Operated ranch equipment for animal care and transport or field irrigation.
- Closely monitored and recorded behavior and health of horses and livestock.
- Facilitated the sale and transport of livestock to markets or other farms.
- Monitored water sources to ensure clean and constant availability for livestock.
- Assisted with the breeding program, ensuring healthy offspring and genetic diversity.
- Conducted regular inventory of feed and supplies, coordinating restock as necessary.
- Coordinated with veterinarians for emergency and routine care of animals.
- Organized and cleaned barns, stables, and other farm structures regularly.
- Managed and maintained fencing and barn structures for safety and security.
- Performed health checks and administered vaccinations for each horse on the farm.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Conducted or supervised stock examinations to identify diseases or parasites.
- Used recognized breeding practices to direct breeding or raising of stock.
- Coordinated clerical, recordkeeping, and marketing strategies to enhance business operations and boost profits.
- Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
Receiving Associate
Sears
San Bernardino, California
09.1976 - 01.1977
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Received and inspected incoming merchandise for quality and accuracy.
- Utilized inventory management systems to track received items accurately.
- Collaborated with team members to streamline receiving processes and workflows.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Ensured compliance with safety regulations while working in the receiving area.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-1975
Skills
- Office management
- Budget oversight
- Policy development
- Inventory control
- Data entry
- Client engagement
Accomplishments
- I have won numerous awards for show horse , including World Champion, came in second as World Champion
Timeline
Office Manager
McIntyre Exterminators
01.1989 - 06.2022
Horse Farm Manager
McIntyre Horse Ranch
01.1984 - 03.2006
Receiving Associate
Sears
09.1976 - 01.1977
High School Diploma -
Pacific High School