Carol Meyer
Rosemount,MN
Summary
Dynamic and innovative professional with extensive experience in restaurant operations, business management, hospitality, and event planning. A successful entrepreneur with a proven track record of driving business growth and enhancing operational efficiency. Known for exceptional team collaboration, adaptability, and the ability to achieve measurable results. Expertise in strategic planning and staff development ensures readiness to excel in leadership roles while maintaining a focus on reliability and effective problem-solving in dynamic environments.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
Kwik Trip
08.2023 - Current
- Managing store operations including, ordering, Payroll, inventory, hiring, scheduling FOH and BOH, training, Cooking
- Led operational efficiency initiatives to enhance store performance and customer satisfaction.
- Mentored team members to foster professional growth and improve service delivery standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed training programs to elevate employee skills and ensure consistent service quality.
- Coordinated cross-departmental projects to enhance overall operational effectiveness and communication.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Kitchen Manager
Buffalo Wild Wing
Eagan
07.2022 - 07.2023
- Oversaw daily kitchen operations to ensure high-quality food preparation and service.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Trained and mentored kitchen staff on safety protocols and operational efficiencies.
- Developed and implemented standard operating procedures for food handling and preparation.
- Led team meetings to foster communication, address challenges, and promote a positive work environment.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for kitchen staff to enhance efficiency.
Multi-Unit General Manager
Blue Door Pub & City Point Bar, Buffalo Wild Wings
MSP International Airport
01.2016 - 07.2022
- Directed operations across multiple locations, ensuring adherence to company standards and operational excellence.
- Implemented strategic initiatives to enhance customer satisfaction and improve service quality.
- Mentored management teams, fostering leadership skills and promoting a collaborative work environment.
- Mentored new managers to support their professional growth within the company structure.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Oversaw daily operations across multiple locations, ensuring consistency and quality standards.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
Event Manager
MSP Airport
MSP International Airport
07.2013 - 07.2020
- Managed a variety of grand openings of restaurants, Artist displays and Armed Forces Center grand reopening. I was tasked with planning the food and drinks for each event collaborating with local Chefs at MSP and event planners. Preparing food and set ups for each event to wine and dine dignitaries, MAC, politicians and the Military.
- Led event logistics planning for large-scale gatherings, ensuring seamless execution and attendee satisfaction.
- Developed comprehensive budgets and managed financial resources for various events, optimizing cost efficiency.
- Oversaw on-site event management, directing staff to maintain operational flow and address issues promptly.
- Streamlined event planning processes by implementing efficient project management strategies.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
Multi-Unit Restaurant Manager
Ike’s Food & Cocktails, Champions Grille and Golf Experience
MSP International Airport
07.2013 - 01.2016
- Managing annual gross of 17 million a year, training, staffing, scheduling for Bartenders, wait staff, bussers and host, P & L, cash audits, food ordering, liquor ordering, Sanitation, food safety standards, customer satisfaction, tracking food waste, quality control, expo, labor control, and working with union employees and union rules and regulations.
- Streamlined operations across multiple locations, enhancing service delivery and customer satisfaction.
- Led training programs for staff, improving team performance and operational efficiency.
- Fostered a culture of teamwork and accountability among diverse staff members across locations.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Collaborated with executive team to develop strategic plans for expansion, resulting in successful opening of new locations.
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
Catering & Sales Manager
Buck Hill Event Center
01.2011 - 01.2013
- Led catering operations for diverse events, ensuring seamless execution and high client satisfaction.
- Developed strategic sales initiatives, increasing client engagement and revenue growth.
- Trained and mentored staff in customer service excellence and event coordination best practices.
- Streamlined event planning processes, enhancing efficiency through improved workflow management.
- Collaborated with marketing teams to design promotional materials that effectively showcase services offered.
- Consistently exceeded sales targets through proactive outreach efforts and persuasive negotiation skills.
- Cultivated a positive work environment that motivated employees to achieve their personal best while maintaining high levels of job satisfaction.
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
Assistant Park Manager, Sales & Event Planner
Como Town and Como Zoo
03.2008 - 04.2011
- Managed Como Town daily operations, including 50 employees and strict ride operator training. Created a sales and marketing program for corporate groups, birthday parties and school field trips to promote guest visits to the park and grow revenue and the guest experience. Worked directly with the catering department and reservations for successful events. Hired talent for the park and set up the stage for each performer. Managed the gift store and purchased inventory, merchandising and displays and increased sales by 43%.
Owner & General Manager
The DanceXChange
01.2000 - 07.2008
- Launched a successful enterprise through utilizing keen business skills in overall business management techniques including budget, P&L management, marketing, and advertising analysis. Effectively planned and implemented strategies that improved services to meet customers’ needs, continually developed new and innovative ideas, consistently identified new opportunities for business growth and implemented action plans, demonstrated strong communication skills, and business management proficiency. Top Teacher and administered a $500,000 annual budget, managed a staff of 25 people with a class enrollment of 300 students.
- Rated top Studio in Mn for 8 years in a row
- Oversaw daily operations, ensuring efficient class schedules and resource allocation.
- Developed innovative dance programs to enhance student engagement and retention.
Owner & General Manager
Jubilee Outdoor Catering
01.2005 - 07.2008
- Objectives were to promote our product and services to customers to plan weddings, corporate lunches, company picnics, carnivals, bridal showers, and baby showers. Plan and implement private parties and to exceed customers’ expectations. Managed a staff of 30 for events up to 600 people. Extra duties include staff training, food preparation, and transportation of food, hiring entertainment for the event, managing the event.
- Oversaw financial management, including budgeting and expense tracking for sustainability.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Skills
- Budgeting/Profit and Loss
- Team Building
- Training
- Cultivating new business and events
- Safety and Sanitation
- Inventory and Purchasing
- Driving sales
- Innovative and think outside the box
- HR and Onboarding
- Event Planning
- Guest service/Relationship Mgmt
- Building Community
- Creating a family Atmosphere
- Fun and inviting work environment
- TIPS Certified
- Serve Safe