Carol Nowlin
Burlingame,CA
Summary
I am a dedicated customer service professional with the ability to manage customer interactions efficiently and maintain operational excellence.
Im detail-oriented with a solid background in customer service. Im skilled in active listening and task prioritization, staying on task at hand in a fast-paced environments.
Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration, ensuring smooth operations to achieve required goals.
Adept at greeting customers and assisting them in finding items within the store as needed. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. I am a genuine people-person.
I am good at correctly taking order information and serving to customers quickly.
I've been shopping at the Burlingame Safeway for decades. I am familiar with the staff. I can go on task filling on-line orders quickly and accurately. I am looking for part-time work.
Overview
45
45
years of professional experience
Work History
Volunteer/Customer Service/Cashier
Treasure Paws SPCA Non-Profit Thrift Store
01.2025 - Current
- Processed customer transactions efficiently using POS systems
- Assisted customers with product inquiries and store navigation
- Managed cash register, ensuring accurate cash handling
- Maintained cleanliness and organization of sales floor and donation area
Volunteer
Washington Elementary School
10.2015 - Current
Yard Duty from 12n to 1pm. Watching over the kids during lunch and playtime to make sure they are safe and having fun. Offer problem solving, conflict resolution, accountability, etc. Teaching respect for one another. Helping out in the office as needed with injuries, time outs, group discussions on respecting the P.E. teacher.
Customer Service
Chico's FAS
06.2005 - 06.2008
- Provided excellent customer service while meeting challenging time goals.
- Implemented new quality assurance and customer service standards.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Provided high-level customer service, resolving issues promptly.
Office Manager
City of Burlingame Parks and Recreation
06.1981 - 06.2008
- Managed daily office operations to ensure efficient workflow and service delivery.
- Coordinated scheduling and logistics for community events and recreational programs.
- Implemented administrative procedures to enhance operational efficiency within the department.
- Trained and supervised staff to maintain high standards of customer service and support.
Education
General Studies
Cal State University At Sacramento
Sacramento, CASkills
- Customer service
- Cash register operation
- Payment processing
- Merchandise restocking
- Active listening
- Product scanning
- Order coordination
- Product location
- Task prioritization
- Professionalism
Timeline
Volunteer/Customer Service/Cashier
Treasure Paws SPCA Non-Profit Thrift Store
01.2025 - Current
Volunteer
Washington Elementary School
10.2015 - Current
Customer Service
Chico's FAS
06.2005 - 06.2008
Office Manager
City of Burlingame Parks and Recreation
06.1981 - 06.2008
General Studies
Cal State University At Sacramento