Carol O'Brien
Library Assistant/Aide/Clerk
Keizer,OR
Summary
Customer-centered and experienced Library Assistant successful at working in different Library departments and with a varied clientele. Thrives on being part of a progressive team that serves the community, and experienced in Library policies, procedures, and organization.
Overview
22
22
years of professional experience
Work History
Accounts Payable Specialist
Vacasa LLC
Portland, OR
09.2019 - Current
- Reached out to vendors and customers to verify information and follow up on client issues.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Library Aide II
Indianapolis Public Library
Indianapolis, IN
10.2014 - 11.2015
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Maintained circulation desk for lending periodicals and books to patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Entered new transactions and updated records of library users.
- Collected and processed fines on overdue library materials.
- Answered questions from patrons and helped to find desired materials.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Closely monitored front desk visitors to maintain secure and clean environment.
Customer Service Representative Specialist
Fishers Veterinary Hospital
Fishers, IN
04.2009 - 11.2015
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered prompt service to prioritize customer needs.
Library Aide II
Beaverton City Library
Beaverton, OR
02.1998 - 05.2006
- Maintained circulation desk for lending periodicals and books to patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Became the first Memorials and Gift Donations Coordinator, when it was noticed that gifts given to the Library in honor or memory of a person were not being acknowledged in the proper fashion. Designed all bookplates, thank-you letters, and communicated with donors to make sure their gifts got purchased and added to the collection.
- Supported staff with facility maintenance, security and customer relations work.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Gained strong understanding of various methods for cataloging books and other materials.
- Entered new transactions and updated records of library users.
- Collected and processed fines on overdue library materials.
- Answered questions from patrons and helped to find desired materials.
- Maintained secure environment by monitoring visitors at front desk.
- Traveled to preschools and daycares to read stories and perform activities for local school children.
- Safeguarded library book and periodical inventory.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs. Also designed displays for the Library highlighting authors, collections, genres, and/or holidays.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Kept detailed records of lending transactions and library users.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Marketed library's many services to visitors and patrons through active communication.
- Assisted patrons with library's computers and provided information on logging onto Internet.
Various Library Positions
Multnomah County Library
Portland, OR
08.1982 - 09.1986
- Performed routine library services such as checking out books, periodicals and other materials.
- Reorganized shelving sections resulting in optimal space usage.
- Used library catalog system to assist patrons with locating books and other materials.
- Performed repairs on books through cleaning, re-covering, relabeling, and any other repairs as needed.
- Collected overdue book fees using library system to document payment and update patron accounts.
- Used Dewey Decimal System to accurately shelve library collections.
- Provided instructions to patrons by explaining and demonstrating proper use of equipment, library automation system and online resources.
- Organized returned books and materials and assisted with shelving.
- Checked out and checked in items using library computer system.
- Answered general questions in person, by phone and over email.
- Maintained and updated records of current collection.
- Assisted library staff with clerical duties to help lighten workload.
- Helped with weeding of book and reference collections by sorting heavily worn items.
- Aided patrons with use and access to technology, resources and materials.
- Organized special projects and programs that serviced community needs and improved library's public image.
Education
No Degree - English/Writing
Portland State University
Portland, ORSkills
Computer assistance
Material check-in and check-out
Patron registration
Damaged book removal
Material shelving
Written and oral communication
Circulation desk
Customer service
Shelf reading
Responsible
Compassion
Timeline
Accounts Payable Specialist
Vacasa LLC
09.2019 - Current
Library Aide II
Indianapolis Public Library
10.2014 - 11.2015
Customer Service Representative Specialist
Fishers Veterinary Hospital
04.2009 - 11.2015
Library Aide II
Beaverton City Library
02.1998 - 05.2006
Various Library Positions
Multnomah County Library
08.1982 - 09.1986
No Degree - English/Writing
Portland State University