Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carol Orlande

Summary

Detail-oriented and reliable professional with over 14 years of experience in customer service and operational support. Known for creating welcoming environments, managing confidential information with discretion, and providing exceptional administrative assistance. Highly organized, proactive, and skilled in multitasking within fast-paced environments. Fluent in English and Spanish, with a strong commitment to teamwork and delivering outstanding guest experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Beauty and Weight Loss Coach

BMolded
03.2015 - Current
  • Reduced client attrition rates by addressing concerns promptly offering appropriate solutions or alternative approaches when necessary.
  • Conducted motivational interviews with clients to identify barriers hindering their success in achieving desired results from the program.
  • Conducted thorough assessments to determine each client''s unique needs and develop tailored coaching strategies accordingly.
  • Enhanced client satisfaction by maintaining open communication channels via email, phone calls, or video conferencing sessions as needed throughout their weight loss journey.
  • Contributed expertise content development marketing materials website blog posts social media outreach efforts promoting weight loss coaching services.
  • Facilitated group workshops on various topics related to weight management, nutrition, and lifestyle changes for improved wellbeing.
  • Assisted clients in setting achievable fitness goals for sustainable weight loss and long-term health improvement.

Director of Operations

Aesthetics & Wellness Of Key Biscayne
03.2021 - 12.2023
  • Welcome and assist clients, ensuring a professional and inviting environment.
  • Provide high-level administrative support, including scheduling, coordinating meetings, and maintaining confidential records.
  • Develop and execute organizational policies to enhance daily operations.
  • Manage vendor relationships and ensure prompt delivery of office supplies.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.

Weight Loss Consultant

A New You Skin & Body Clinic
02.2015 - 03.2020
  • Documented client needs, desires, and problems to build rapport and identify areas needing support.
  • Built lasting relationships with clients by ensuring personalized and efficient service.
  • Delivered informative presentations at corporate wellness programs addressing the significance of healthy living habits in employee productivity.
  • Educated clients about the importance of portion control, balanced meals, and healthy food choices for sustainable weight management.

Education

Associate of Science - Finance

Newbury College
Brookline, MA

Skills

  • Front Desk and Reception Management
  • Confidentiality and Data Security
  • Strong Interpersonal and Communication Skills
  • Administrative Support and Scheduling
  • Organization and Time Management
  • Team Collaboration and Problems Solving
  • Bilingual: English and Spanish

Certification


  • [Health Nutrition Coach] [Integrative Nutrition] [June 2017]
  • [Medical Aesthetician and Makeup Artist] [Elizabeth Grady School of Aesthetic] [March 2004]

Timeline

Director of Operations

Aesthetics & Wellness Of Key Biscayne
03.2021 - 12.2023

Beauty and Weight Loss Coach

BMolded
03.2015 - Current

Weight Loss Consultant

A New You Skin & Body Clinic
02.2015 - 03.2020

Associate of Science - Finance

Newbury College

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Carol Orlande