Carol Parks
Fayetteville,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver - Trainer
Transdev Transportation
Atlanta, GA
11.2023 - Current
- Presented to students necessary documentation on driving practices, laws and safety to allow study and preparation outside of class.
- Enforced safety policies among employees by issuing warnings or suspending those who violated them.
- Offered flexible work schedule to meet needs of students.
- Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
- Organized and submitted company forms and regulatory documents.
Medical Customer Service Representative
Southeastrans
Arlanta, Georgia
04.2018 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming customer calls promptly, providing courteous and professional service.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated databases with new and modified customer data.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Resolved customer complaints promptly and professionally.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Maintained accurate records of all customer interactions in the company database.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Medical Customer Service Representative
Safe Haven Health Care
Clayton , Georgia
07.2017 - 01.2018
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Mentored junior team members and managed employee relationships.
- Updated databases with new and modified customer data.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Erasmus Hall
Brooklyn, NY08-1993
Skills
- Managing customer needs
- Fuel efficiency
- Observing performance
- Inspecting trucks
- Instructional skills
- Safe driving techniques
- Vehicle inspection
- Assisting drivers
- DOT requirements
Certification
- First aid and CPR.
Timeline
Driver - Trainer
Transdev Transportation
11.2023 - Current
Medical Customer Service Representative
Southeastrans
04.2018 - 08.2023
Medical Customer Service Representative
Safe Haven Health Care
07.2017 - 01.2018
High School Diploma -
Erasmus Hall