CAROL PERALTA
Palm Springs,FL
Summary
Dynamic professional with a proven track record of delivering exceptional customer service and support at Burger King and Walmart, exemplifying strong work ethic and integrity. Expertise in managing challenging tasks while demonstrating empathy toward customer needs ensures a positive experience for all clients. Proficient in customer assistance, leadership, and communication, with a strong emphasis on teamwork that enhances overall customer satisfaction. Committed to contributing significantly to business operations through effective problem-solving and a customer-centric approach.
Overview
2
2
years of professional experience
Work History
Team Supervisor
Walmart
Boynton Beach, FL
09.2025 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and improve customer service standards.
- Conducted regular inventory audits, maintaining optimal stock levels to meet customer demands.
- Implemented scheduling adjustments to optimize staffing and improve operational efficiency during peak hours.
- Analyzed sales data to identify trends, informing decisions on product placements and promotions.
- Maintained safety protocols and ensured team adherence to health regulations in all operational activities.
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Managed performance reviews for 7 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Manager and Store Management
Burger King
West Palm Beach, FL
08.2024 - 08.2025
- Ensured meticulous preparation and effective sales of products to meet market demand.
- Executed regular inspections and maintenance tasks to ensure compliance with company standards for equipment and grounds.
- Facilitates team performance to achieve outstanding customer satisfaction through swift, accurate, and friendly service in a tidy and organized setting.
- Delivered constructive coaching and feedback to enhance team performance and ensure adherence to product processes and policies.
- Analyzed financial metrics and developed marketing initiatives to optimize restaurant profit and loss outcomes.
- Led team in achieving operational excellence through effective workflow management and process optimization.
- Trained and mentored staff on best practices for food safety and customer service standards.
- Implemented inventory management strategies to reduce waste and improve product availability.
- Coordinated scheduling to optimize labor resources while maintaining high service levels during peak hours.
Digital Personal Shopper
Walmart
Palm Springs, FL
07.2024 - 01.2025
- Focuses on assisting customers with their online shopping experience, helping them find products, make decisions, and ensuring their overall satisfaction online product navigation, accurate order fulfillment, substitution judgment, inventory management, technological proficiency, attention to detail, ability to handle substitutions, and knowledge of Walmart’s product offerings.
Cashier
Burger King
West Palm Beach, FL
01.2024 - 08.2024
- Engaged with customers entering the store and provided timely assistance to enhance satisfaction.
- Supported customer satisfaction by identifying and addressing specific requirements.
- Committed to flexible work hours and extra shifts to support business demands.
- Processed various payment methods at the cash register, maintaining exceptional accuracy and efficiency in transactions.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Implemented cash handling procedures that minimized discrepancies during end-of-shift audits.
- Recognized for exceptional service, contributing to positive customer feedback and loyalty initiatives.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Finance And International Business
Universidad Santiago De Cali
Colombia08.2023
Skills
- Customer Service
- Strong work ethic
- Patience and Empathy
- Effective leadership
- Assignment delegation
- Performance improvement
- Motivational skills
- Team scheduling
- Innovation management
LANGUAGES
Spanish - Native or Bilingual
English - Professional Working
Timeline
Team Supervisor
Walmart
09.2025 - Current
Manager and Store Management
Burger King
08.2024 - 08.2025
Digital Personal Shopper
Walmart
07.2024 - 01.2025
Cashier
Burger King
01.2024 - 08.2024
Diploma - Finance And International Business
Universidad Santiago De Cali