Carol Rexford
Erie,P.A.
Summary
Organized and detail-oriented teller with over 35 years of cash handling and customer service experience. Focused on maintaining high levels of accuracy and efficiency. Works effectively by providing well-rounded customer service with strong communication skills.
Overview
43
43
years of professional experience
Work History
Teller
Erie Federal Credit Union
01.2004 - Current
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular balancing and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Teller/New Accounts
Hammermill Credit Union
08.1998 - 12.2003
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by opening accounts and filling out account cards.
Teller
National City
01.1996 - 08.1998
- Managed daily cash drawer reconciliations, ensuring proper accounting for all transactions made during shifts.
- Upheld strict compliance to company policies regarding privacy protection and fraud prevention.
- Developed strong relationships with customers by providing exceptional service that fostered loyalty.
- Handled high-volume tellering tasks while maintaining accuracy, speed, and professionalism.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Teller
Integra/Integra North
01.1990 - 12.1995
- Managed daily cash drawer reconciliations, ensuring proper accounting for all transactions made during shifts.
- Upheld strict compliance to company policies regarding privacy protection and fraud prevention.
- Developed strong relationships with customers by providing exceptional service that fostered loyalty.
- Handled high-volume tellering tasks while maintaining accuracy, speed, and professionalism.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Utility Teller
Pennbank
02.1988 - 12.1989
- Managed daily cash drawer reconciliations, ensuring proper accounting for all transactions made during shifts.
- Upheld strict compliance to company policies regarding privacy protection and fraud prevention.
- Developed strong relationships with customers by providing exceptional service that fostered loyalty.
- Handled high-volume tellering tasks while maintaining accuracy, speed, and professionalism.
Cashier
K-mart
05.1981 - 03.1989
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Plastic injection mold operator
Port Erie Plastics
02.1986 - 05.1986
- Demonstrated adaptability when working with various materials, adjusting molding processes accordingly for optimal results.
- Collaborated with team members to optimize mold changeover times, improving overall efficiency.
Night Aide
Sarah Reed Childrens Center
03.1985 - 07.1985
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
Education
HERO - Finance
Certification
2023
Associate of Arts - Lawyers' Assistant
Gannon University
Erie, PA01.1983
High School Diploma - General
East High School
Erie, PA01.1981
Skills
- Well versed in recognizing members' financial services requirements and referring services to meet those requirements
- Consistently gives accurate and detailed information to members
- Highly skilled in receiving and processing numerous types of banking transactions
- Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day
- Demonstrated ability to answer questions regarding credit union services and procedures while maintaining an excellent standard of customer service
- Excellent communication skills
- Proven ability to direct members to proper staff
- Computer skills: proficient in Episys
- Dedicated and detailed oriented; high level of accuracy, thoroughness, and strong attention to detail
- Educates members about services and benefits of products
- Exceptional customer service
Timeline
Teller
Erie Federal Credit Union
01.2004 - Current
Teller/New Accounts
Hammermill Credit Union
08.1998 - 12.2003
Teller
National City
01.1996 - 08.1998
Teller
Integra/Integra North
01.1990 - 12.1995
Utility Teller
Pennbank
02.1988 - 12.1989
Plastic injection mold operator
Port Erie Plastics
02.1986 - 05.1986
Night Aide
Sarah Reed Childrens Center
03.1985 - 07.1985
Cashier
K-mart
05.1981 - 03.1989
HERO - Finance
Certification
Associate of Arts - Lawyers' Assistant
Gannon University
High School Diploma - General
East High School
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