Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Roberts

Philadelphia,PA

Summary

Experience managing teams of 30+ staff in healthcare settings, overseeing daily operations and staff performance. With over 20 years in billing and authorization in medication and radiology procedures.

Overview

12
12
years of professional experience

Work History

Immigration Specialist

Center City Medical Center
Philadelphia, PA
09.2024 - 04.2026
  • Assisted civil surgeons with immigration medical examinations and ensured compliance with CDC guidelines.
  • Collected and reviewed vaccination records, laboratory results, and required medical documentation for immigration cases.
  • Prepared and organized I-693 forms for civil surgeon review and completion.
  • Verified accuracy and completeness of patient records to ensure compliance with USCIS and CDC requirement

Urgent Care Manager

MyDoc Urgent Care
Philadelphia, PA
06.2019 - 08.2024
  • Managed a team of 30+ staff in a fast-paced urgent care center, overseeing daily operations, staffing, and patient flow.Provided cross-coverage for front desk and medical assistant roles during staff shortages and breaks to ensure uninterrupted operations.
  • Scheduler for 12 civil Surgeons and prepared I693 forms to adhere CDC guidelines for immigration exam.

Patient Access Registrar

Thomas Jefferson Hospital
Philadelphia, PA
03.2018 - 03.2019
  • Obtained patients insurance information and determined eligibility of benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into Epic database to establish patients medical records
  • Performed patient scheduling and registration functions to serve as initial contact point for medical services.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Served as weekend coverage for admissions and bed management and ED registration.

Medicare Billing Specialist

Wills Eye Hospital
Philadelphia, PA
01.2014 - 01.2015
  • Reviewed surgical booking sheets to ensure procedure matches diagnosis and CPT code descriptions.
  • Contact patients to explain individual insurance plan helping better understand what financial obligations they have. Assistant to surgery schedulers by being point of contact for all medical practices and patients.

Education

Associate of Applied Science - Medical management, Medical Assistant

McCarrie School of Health And Science
Philadelphia, PA
07.1987

Skills

  • Medical terminology
  • CPR certification
  • PEAR Portal
  • NAVINET
  • EPIC and ATHENA

Timeline

Immigration Specialist

Center City Medical Center
09.2024 - 04.2026

Urgent Care Manager

MyDoc Urgent Care
06.2019 - 08.2024

Patient Access Registrar

Thomas Jefferson Hospital
03.2018 - 03.2019

Medicare Billing Specialist

Wills Eye Hospital
01.2014 - 01.2015

Associate of Applied Science - Medical management, Medical Assistant

McCarrie School of Health And Science