CAROL ROSENGREN
SAINT PAUL,MN
Summary
With great passion for all that I do, skilled in technical requirements and vast product knowledge, I utilize and share, present and train, to improve team collaboration and reach our goals.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Business Service Network (BSN) Representative
US POSTAL SERVICE
09.2019 - Current
- Handle a broad range of customer issues quickly and professionally to assist the US Postal Service's major customer's service needs.
- Develop and maintain positive customer relations and coordinate with team members to properly handle requests and questions.
- Maintain database systems to track and analyze operational data.
- Monitor new programs and changes to provide customer awareness and support
- Meet with customers in-person, virtually or connect with them via telephone to provide the best end result for their situation.
MAILING REQUIREMENTS CLERK
US Postal Service
02.2011 - 09.2019
- Improved customer satisfaction by promptly answering inquiries, researching as necessary and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reviewed files, records and other resources to obtain information to respond accurately to requests.
Lead Sales and Service Associate
US Postal Service
11.2003 - 02.2011
- Performed the daily financial closeout and filing of reports working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic without onsite management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash and stamp supply.
Window Clerk
US Postal Service
04.1993 - 11.2003
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Stayed current with changes in postal regulations or procedures through ongoing training opportunities.
- Recognized potential security risks related to suspicious packages and followed proper protocols to ensure safety.
BULK MAIL TECH
US Postal Service
05.1990 - 04.1993
- Accepted and verified permit mailings from Commercial mailers
- Communicated with customers to correct inconsistencies and provide mailing requirements measures to their mailings.
- Worked with my team to process Commercial mailings to Clearance into the mailstream.
Distribution Clerk
US Postal Service
01.1984 - 05.1990
- Received, accurately sorted, and distributed incoming and outgoing mail and packages.
- Participated to ensure regular dispatches were maintained on designated schedule
- Contributed to a positive team experience
Education
No Degree - Legal Secretary
916 Vo-Tech
Saint Paul, MNHigh School Diploma -
Alexander Ramsey High School
Roseville, MN06-1977
Skills
- Customer support
- Goal-oriented mindset
- [Product or service] expertise
- Attention to detail
- Issue research
- Team building
- Effective communication
Accomplishments
I am married and have 3 beautiful children and 9 wonderful grandchildren.
Presented at District PCC (Postal Customer Council) on pertinent topics for several years
Served as the IMsb (Intelligent Mail Small Business) Tool Ambassador for (then) Northland District.
Trained 2 tours of the Twin Cities BMEU (Business Mail Entry Unit) personnel about the IMsb tool and Full Service mail preparation.
Spearheaded the Twin Cities BMEU BRM (Business Reply Mail) [nationwide] update, creating hundreds of camera-ready BRM artwork pieces while guiding customers (both external and internal) through the new procedure
Certification
Job Instructor Trainer
Lead Sales and Service Associate trainer
Sales and Service Associate trainer
Languages
American Sign Language
Limited Working
Spanish
Elementary
German
Elementary
Interests
- Passionate about Papercrafting
- I enjoy cooking for friends and family gatherings
- Alternative Wellness options
Timeline
Business Service Network (BSN) Representative
US POSTAL SERVICE
09.2019 - Current
MAILING REQUIREMENTS CLERK
US Postal Service
02.2011 - 09.2019
Lead Sales and Service Associate
US Postal Service
11.2003 - 02.2011
Window Clerk
US Postal Service
04.1993 - 11.2003
BULK MAIL TECH
US Postal Service
05.1990 - 04.1993
Distribution Clerk
US Postal Service
01.1984 - 05.1990
No Degree - Legal Secretary
916 Vo-Tech
High School Diploma -
Alexander Ramsey High School
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