James Homa
Wenatchee,WA
Summary
Determined [Senior Business Specialist] with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Senior Business Specialist
US Postal Service
11.2020 - 10.2023
- Implemented risk management strategies to minimize potential losses while maximizing returns on investments. Responsible for over 350 million dollars revenue yearly.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Optimized supply chain management processes, improving efficiency and reducing operational costs.
- Increased client satisfaction with personalized one-on-one consultations and tailored solutions.
- Streamlined business operations by implementing efficient processes and cutting costs.
Business Representative
US Postal Service
06.2016 - 11.2020
- Mentored junior team members, facilitating their professional growth and enhancing overall team performance.
- Implemented cost-saving measures by streamlining processes and utilizing technology to optimize operations effectively. Responsible for over 50 million dollars revenue yearly.
- Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
- Presented company offerings at industry events, generating interest from prospective clients and partners.
- Established strong relationships with key stakeholders to maintain communication channels and gather critical feedback for continuous improvement.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
Delivery Manager
US Postal Service
03.2010 - 06.2016
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays. Oversee over 100 employees/routes daily.
- Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of delivery team, ensuring timely completion of tasks and adherence to company policies.
Carrier
US Postal Service
11.1990 - 06.2016
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Organizational Leadership
US Air Force
Colorado Springs, CO10.1989
Skills
- Operations Management
- Organizational Development
- Data Analytics
- Planning and execution
- Customer Service Management
- Project Management
- Business Analysis
- Continuous Improvement
- Performance Improvement
- Solution Implementation
- Strategic development
Timeline
Senior Business Specialist
US Postal Service
11.2020 - 10.2023
Business Representative
US Postal Service
06.2016 - 11.2020
Delivery Manager
US Postal Service
03.2010 - 06.2016
Carrier
US Postal Service
11.1990 - 06.2016
Organizational Leadership
US Air Force
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