Kara Swanson
Jackson,TN
Summary
Versatile Business Specialist with many years of experience in various finance roles and maintaining fruitful relationships with existing customers. First-rate communication, organization and leadership skills. Proficient in developing proposals and training personnel. Socially adept and great with numbers.
Overview
8
8
years of professional experience
Work History
Senior Business Specialist
Randstad USA
07.2022 - 11.2024
- Responsible for receiving, identifying, and correcting invoice issues, collaborating with other departments to ensure root causes are fixed.
- Managed relationships with hundreds of clients by keeping billing/invoicing in their good graces.
- Used company specific tools such as RFO, eBilling, and FS (Back Office) to gather information regarding the client's invoice disputes.
- Implemented process improvement initiatives to enhance operational efficiency.
- Provided training and development documents to enhance team capabilities.
Business Specialist
Randstad USA
01.2020 - 07.2022
- Ensured all timecards received are processed correctly, within payroll compliance, and before payroll cut-off
- Provided a bridge between the branch and clients, helping to identify errors and miscommunication, which help to improve client relations
- Trained new employees while still hitting my metrics
- Worked with Manufacturing & Logistics branch/clients
- Worked with manufacturing managers on using standardized time cards, which cut back on processing errors
- Original member of the pilot team for the Mid office
Member Services Representative/Vault Teller
Credit Union Of Georgia
06.2017 - 08.2019
- Responsible for balancing the vault, coin and other money machines before opening or closing the branch each day. Handled money ordering and distribution to vault.
- Experienced with IRA, HSA, and 401(k) accounts.
- Opened new member accounts. Responsible for clearing check alerts, researching checks, and fixing variances. Maintained 4.93/5.00 across all member service surveys.
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Supervised, coached and trained new tellers while providing excellent member service.
Beauty Advisor
Ulta Beauty Inc.
08.2016 - 06.2017
- Helped identify customer needs and provided exceptional customer service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Promoted to Shift Lead within 3 months.
Education
High School Diploma -
Dunedin High School
Dunedin, FL05-2012
Skills
- Proficient in Microsoft Office Suite
- Experienced in RFO, eBilling and Financials
- Experienced in Meridianlink Software for Financial Institutions
- Experienced in Ascensus 401(k) Software
- Experienced in Google Docs, Drive and Slides
- Project Management Experience
- Client Relations/Business Intelligence
- Outstanding Research Abilities
Timeline
Senior Business Specialist
Randstad USA
07.2022 - 11.2024
Business Specialist
Randstad USA
01.2020 - 07.2022
Member Services Representative/Vault Teller
Credit Union Of Georgia
06.2017 - 08.2019
Beauty Advisor
Ulta Beauty Inc.
08.2016 - 06.2017
High School Diploma -
Dunedin High School
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