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Open to workDesired start date: Immediately
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Carol Salyer
Work Preference
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Certifications
37
37
years of professional experience
Work History
Library Assistant
City of Ardmore
Ardmore, Oklahoma
04.2024 - 06.2026
- Assisted patrons in locating library materials and resources.
- Supported community programs by setting up events and activities.
- Provided technology assistance to patrons using library computers.
- Maintained cleanliness and orderliness in public spaces and reading areas.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Processed payments from patrons for fines or fees associated with their accounts.
- Assisted patrons in locating and checking out library materials.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Collaborated with staff to enhance library services and programs.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
Certified Customer Service Representative
Tim Longest Agency
Ardmore, Oklahoma
08.2003 - 07.2011
- Provided exceptional customer support through phone and email interactions.
- Assisted customers with product selection based on their individual needs and preferences.
- Maintained up-to-date knowledge of company products, services, and policies.
- Participated in team meetings, training sessions and workshops related to improving customer service processes.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Department Secretary
Texoma Medical Center
Denison, Texas
05.2002 - 03.2003
- Answered and directed incoming calls to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed incoming mail according to established procedures.
- Entered data into computer system accurately and timely.
- Handled confidential information in a professional manner at all times.
- Prepared and maintained filing systems, ensuring accuracy of records.
Office Manager
Munson Realty Co.
Denison, Texas
06.1999 - 05.2002
- Coordinated schedules for team meetings and property showings, enhancing overall time management.
- Oversaw document preparation for contracts and agreements, ensuring compliance and accuracy.
- Maintained filing system for records and correspondence to streamline information retrieval.
- Managed office inventory and ordered supplies, ensuring consistent availability of necessary materials.
- Communicated with clients to address inquiries and provide timely assistance.
- Tracked invoices and payments, maintaining accuracy in accounts receivable and payable processes.
- Developed and implemented office policies to enhance workflow efficiency and organization.
- Resolved customer inquiries promptly while maintaining positive client relationships.
Secretary/Receptionist
R.G.B. Eye Associates
Sherman, Texas
03.1994 - 06.1999
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Assisted in billing processes and verified insurance information for patients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Processed patient registration and insurance verification efficiently.
- Handled billing inquiries and processed payments accurately at the front desk.
Benefit Analyst/Data Entry Clerk
Cigna Insurance Company
Sherman, Texas
09.1989 - 03.1994
- Processed requests for changes in beneficiary designations or other applicable forms related to employee benefits.
- Maintained updated records on all active and inactive participants in each benefit plan.
- Entered data accurately into company databases and systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
Education
High School Diploma -
Collinsville High School
Collinsville, TXSkills
- Excellent customer service
- Communication skills
- Data entry
- Record keeping
- Attention to detail
- Office organization
- Opening and closing procedures
- Medical terminology
- Billing and coding
- Scheduling
- Adaptable and flexible
- Medical office procedures
- Typing and filing
Certification
Certified Library Aid
Timeline
Library Assistant
City of Ardmore
04.2024 - 06.2026
Certified Customer Service Representative
Tim Longest Agency
08.2003 - 07.2011
Department Secretary
Texoma Medical Center
05.2002 - 03.2003
Office Manager
Munson Realty Co.
06.1999 - 05.2002
Secretary/Receptionist
R.G.B. Eye Associates
03.1994 - 06.1999
Benefit Analyst/Data Entry Clerk
Cigna Insurance Company
09.1989 - 03.1994
High School Diploma -
Collinsville High School