carol sawyer
Albany,NY
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Rep
NYS Marketplace
Albany, NY
12.2015 - Current
- Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP).Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations.
- Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate.
- Transfer/referrals of calls to appropriate entities including in-person assisters, LDSS staff, issuers, other consumer support resources, and SHOP Service Center specialists.
- Perform co-browse interactions with consumers seeking assistance with the application process via the HBE Portal.
Front Desk Receptionist / HIV Tester / Assistant Prevention Counselor
IRIS HOUSE
New York, NY
11.2007 - 12.2015
- Intake on new clients regarding substance abuse and sexual history
- Administer oral test designed to detect HIV anti-bodies following standardized directions
- Provide HIV/AIDS prevention education to African-American, Latino and immigrant communities
- Conducted outreach and prevention activities within East and Central Harlem
- Uphold and ensure code of confidentiality related to HIPAA relative to clients and the testing program
- Assess client's referral needs and make referrals as needed during the counseling sessions; document all referrals made
- Greet clients, consumers and staff members
- Prepare mailings and sign for deliveries
- Distribute metro cards to clients and organize public lunches.
Medical office Receptionist
Harlem Hospital
New York, NY
06.2004 - 09.2007
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
Education
Bachelor of Arts -
College of New Rochelle
New York, NY01.2003
Skills
- Customer service-oriented
- Excellent communication skills
- Professional phone etiquette
- 25 WPM typing speed
- HIPAA compliance
- Medical billing
- Filing and data archiving
- Microsoft Excel certified
- Works well under pressure
- Excellent planner and coordinator
Certification
AIDS Services Center NYC: Certificate Received in Harm Reduction
ACRIA (AIDS Community Research Initiative of America) 35.5 OASAS hours
DOH: Certified HIV Tester using Oral Quick Advance and Finger Stick
Timeline
Customer Service Rep
NYS Marketplace
12.2015 - Current
Front Desk Receptionist / HIV Tester / Assistant Prevention Counselor
IRIS HOUSE
11.2007 - 12.2015
Medical office Receptionist
Harlem Hospital
06.2004 - 09.2007
Bachelor of Arts -
College of New Rochelle