Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Carol Smith

LPN
Rhinebeck,NY

Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

19
19
years of professional experience
1
1
Certification

Work History

LPN Office Nurse

Caremount Medical Group
Poughkeepsie, NY
03.2013 - 03.2023
  • Measured and recorded patient height, weight and other vital signs.
  • Inoculated and vaccinated patients to immunize against communicable diseases.
  • Answered patients' calls to determine how to assist.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Completed day-to-day duties accurately and efficiently.

LPN Office Nurse

The Childrens Medical Group
Poughkeepsie, NY
06.2004 - 02.2013
  • Measured and recorded patient height, weight and other vital signs.
  • Inoculated and vaccinated patients to immunize against communicable diseases.
  • Managed medications for multiple patients simultaneously while adhering to safety protocols.
  • Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
  • Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
  • Reviewed lab results for accuracy prior to delivering them to the physician.
  • Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
  • Organized medical supplies and equipment to maintain a safe and efficient work environment.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Educated patients on proper wound care techniques following surgery or injury.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Participated in continuing education activities in order to stay up-to-date on best practices.
  • Ensured that all forms were completed accurately before submitting them for processing.
  • Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.
  • Prepared patients for examinations, tests or treatments and explained procedures.
  • Documented all treatments given in accordance with established guidelines.
  • Performed basic laboratory tests, such as urinalysis or blood draws.
  • Delivered high-quality direct and indirect nursing care to up to [Number] patients per day.
  • Provided emotional support to both patients and their families in times of need.

Education

LPN

Dutchess County Boces
Poughkeepsie, NY
06-2000

High School Diploma -

Harry S Truman High School
Bronx, NY
06-1979

Herbert Lehman College
The Bronx, NY

Skills

  • EMR Updating
  • Incoming Call Reception
  • Supply Management
  • Direct Patient Care
  • Medication Administration
  • Appointment Scheduling
  • Sanitation Standards
  • Patient Charting
  • Vital Signs Monitoring
  • Patient Education
  • Wound Care
  • Patient Support
  • Patient Observation
  • HIPAA Compliance
  • Specimen Collection
  • Infection Control
  • Conflict Resolution
  • Coaching and Mentoring
  • Medical Paperwork Processing
  • Call Answering and Assistance
  • Recordkeeping and Maintenance
  • Attention to Detail
  • Examination and Test Preparation
  • Inventory Assessment
  • Procedure Explanation
  • Wound Dressing and Suturing
  • Analytical Thinking
  • Strong Clinical Judgment
  • Critical Thinking
  • Responsible and Dependable

Certification

  • Licensed Practical Nurse , August 16, 2000, #263869

Timeline

LPN Office Nurse

Caremount Medical Group
03.2013 - 03.2023

LPN Office Nurse

The Childrens Medical Group
06.2004 - 02.2013

LPN

Dutchess County Boces

High School Diploma -

Harry S Truman High School

Herbert Lehman College

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Carol SmithLPN