Carol Stanley
Blaine,WA
Summary
Dynamic Senior Team Lead at UPS Supply Chain Solutions with 17 years of customs brokerage expertise. Proven track record in coaching and mentoring teams, enhancing operational efficiency, and ensuring compliance with regulations. Skilled in conflict resolution and fostering collaboration, resulting in improved workflow and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Team Lead Customs Brokerage
UPS Supply Chain Solutions
10.2007 - 05.2025
- Led cross-functional training to optimize brokerage processes and enhance operational efficiency.
- Fostered a culture of continuous improvement by encouraging team feedback and implementing best practices.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Ensured compliance with company policies and industry regulations by establishing robust internal control mechanisms.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
- Developed training programs for team members, improving skill sets and fostering professional growth.
- Streamlined workflow procedures, resulting in faster entry processing and improved accuracy and customs compliance.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
Education
No Degree -
Whatcom Community College
237 W. Kellogg Road Bellingham WA 98226High School Diploma -
Strathcona Lodge School
Shawnigan Lake B.C.04-1977
Skills
- Coaching and mentoring, employee training and team supervision
- Familiarity with customs rules and regulations, 17 years experience in brokerage
- Teamwork and collaboration
- Attention to detail
- Team motivation
- Verbal and written communication
- Client service and communication
- Overseeing daily activities and deadline management
- Conflict resolution
- Leading team meetings
- Complex problem-solving and analytical thinking
Timeline
Senior Team Lead Customs Brokerage
UPS Supply Chain Solutions
10.2007 - 05.2025
No Degree -
Whatcom Community College
High School Diploma -
Strathcona Lodge School