Carol Stokes
Spring Hill,TN
Summary
Dynamic project management professional skilled in enhancing team collaboration and streamlining workflows. Experienced in managing diverse teams to achieve project goals while maintaining strong vendor relationships. Committed to delivering high-quality results in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Creative Project Manager
Museum Of The Bible
Washington, DC (Remote)
11.2020 - 03.2026
- Led cross-functional teams to develop and implement creative project strategies for exhibitions and events.
- Managed project timelines to ensure successful execution of initiatives.
- Streamlined communication processes between departments to enhance project efficiency.
- Collaborated with Creative Director and Design Manager to oversee the flow of day-to-day internal creative projects from conception to final delivery.
- Managed the schedules of print and web designers along with copywriters, editors, photographers, and videographers.
- Maintained strong relationships with vendors regarding print production of all museum projects.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Supervisor of Clinical Administration
United Healthcare
Brentwood, TN
04.2018 - 11.2020
- Implemented process improvements to enhance workflow efficiency across administrative functions.
- Led training sessions for new administrative staff on policies, procedures, and systems usage.
- Led team in implementing quality improvement initiatives, enhancing service delivery and patient satisfaction.
Clinical Administrative Coordinator
UnitedHealthcare
Brentwood, TN
08.2016 - 04.2018
- Coordinated patient care operations, ensuring efficient scheduling and resource allocation.
- Managed communication between healthcare providers and patients to streamline service delivery.
- Developed and maintained documentation for compliance with healthcare regulations and standards.
Lead Patient Access Specialist
Vanderbilt University Medical Center
Nashville, TN
01.2016 - 08.2016
- Led patient access operations, ensuring compliance with regulatory requirements and organizational policies.
- Streamlined scheduling processes, enhancing appointment availability and reducing patient wait times.
- Resolved escalated customer service issues swiftly while maintaining composure under pressure.
Access Specialist
Vanderbilt Medical Center
Nashville, TN
04.2013 - 01.2016
- Facilitated patient access processes, ensuring compliance with regulatory standards and policies.
- Trained new staff on access protocols and systems to ensure consistency in service quality.
- Managed complex patient inquiries, resolving issues promptly to maintain high satisfaction levels.
Project Director
SpringSprang Studio
Franklin, TN
01.2009 - 03.2013
- Managed stakeholder relationships, ensuring alignment with project goals and objectives.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Managed vendor relationships to secure competitive pricing and timely delivery of products or services required for project success.
Design Project Coordinator
Big Idea (VeggieTales)
Franklin, TN
05.2006 - 12.2008
- Managed project timelines, ensuring adherence to schedules and deadlines.
- Liaised with marketing teams to incorporate promotional strategies into the overall project plans, maximizing impact upon release or launch events.
- Facilitated communication between stakeholders, enhancing collaboration and transparency.
Logistics Manager
Fidelity Offset, Inc
Nashville, TN
03.2005 - 05.2006
- Managed logistics operations, ensuring timely delivery and cost control.
- Responsible for the purchasing and tracking of all paper, supplies and outside services for commercial printer and coordinated daily delivery of paper to the correct press
Production Manager
Leading Edge Communications
Franklin, TN
06.2004 - 02.2005
- Oversaw print production schedules to ensure timely project completion and resource allocation.
- Managed cross-functional teams to align print production goals with organizational objectives.
Administrative Coordinator
Buckeye Pipeline
Macungie, PA
04.2002 - 04.2004
- Assisted in preparation of safety reports and documentation, ensuring compliance with organizational standards.
- Collaborated with leadership to align administrative functions with strategic business objectives and goals.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
Traffic Manager
EMI Christian Music Group
Brentwood, TN
10.1997 - 08.2001
- Managed project timelines and deliverables, ensuring alignment with organizational goals.
- Developed comprehensive reports on project status, facilitating informed decision-making by leadership.
Traffic Coordinator
Chaz Taylor, Inc
Nashville, TN
08.1996 - 10.1997
Account Executive Assistant
JM Lamm Associates
Allentown, PA
05.1994 - 06.1996
Education
Bachelor of Science - Business Communications
DeSales University
Center ValleyAssociate of Arts - Business Administration
Lehigh Carbon Community College
Schnecksville, PASkills
- Project management
- Strategic planning
- Vendor relationship management
- Design management
- Print production
- Teamwork and collaboration
- Time management
- Excellent communication
- Organizational skills
- Agile methodology
- Project planning
Certification
Google Project Management
Timeline
Creative Project Manager
Museum Of The Bible
11.2020 - 03.2026
Supervisor of Clinical Administration
United Healthcare
04.2018 - 11.2020
Clinical Administrative Coordinator
UnitedHealthcare
08.2016 - 04.2018
Lead Patient Access Specialist
Vanderbilt University Medical Center
01.2016 - 08.2016
Access Specialist
Vanderbilt Medical Center
04.2013 - 01.2016
Project Director
SpringSprang Studio
01.2009 - 03.2013
Design Project Coordinator
Big Idea (VeggieTales)
05.2006 - 12.2008
Logistics Manager
Fidelity Offset, Inc
03.2005 - 05.2006
Production Manager
Leading Edge Communications
06.2004 - 02.2005
Administrative Coordinator
Buckeye Pipeline
04.2002 - 04.2004
Traffic Manager
EMI Christian Music Group
10.1997 - 08.2001
Traffic Coordinator
Chaz Taylor, Inc
08.1996 - 10.1997
Account Executive Assistant
JM Lamm Associates
05.1994 - 06.1996
Bachelor of Science - Business Communications
DeSales University
Associate of Arts - Business Administration
Lehigh Carbon Community College