CAROL SURUFKA
Chicago,IL
Summary
Diligent professional with a solid background in operations support, ensuring smooth and efficient workflows. Proven track record in coordinating tasks, managing schedules, and improving processes. Demonstrated skill in problem-solving and effective communication, contributing to successful project outcomes.
Overview
42
42
years of professional experience
Work History
OPERATIONS ASSISTANT
Bridge To Life, LTD
08.2019 - Current
- Work closely with Quality team to facilitate work processes of the HOPE clinical trial and product recalls.
- Support Sales, Customer Service and Finance by ensuring all orders are processed accurately throughout their complete cycle.
- Meet vendor requirements.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitor and update inventory levels and maintained accurate records of inventory and stock movements.
REGISTRATION MANAGER
BCD Meetings & Events
11.2018 - 05.2019
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Serve as consultant between attendees, the extended Attendee Engagement team and the Project Manager and client
- In collaboration with registration website developer conduct reviews and tests of the registration website end provide feedback and edits
CONSULTANT
Kaufman’s Deli
01.2016 - 01.2018
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
ADMINISTRATIVE COORDINATOR
H.H. Backer Shows
01.2012 - 01.2015
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose for the VIP Buyer and Speaker Programs.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
CLASSROOM
Midwest Montessori
01.2008 - 01.2011
EXECUTIVE ASSISTANT
Pangea Conference
01.2006 - 01.2007
PRESIDENT
Chicago At Your Service, Inc.
01.1984 - 01.2001
Education
Bachelor of Science -
Northern Illinois University
DeKalb, IL05.1988
Skills
- NetSuite, QuickBooks, Klairy, Ibis, Microsoft Outlook, and Teams
- Reliability
- Research and resolve issues
- Detail-oriented approach
- Customer service expertise
- Organizational skills
Timeline
OPERATIONS ASSISTANT
Bridge To Life, LTD
08.2019 - Current
REGISTRATION MANAGER
BCD Meetings & Events
11.2018 - 05.2019
CONSULTANT
Kaufman’s Deli
01.2016 - 01.2018
ADMINISTRATIVE COORDINATOR
H.H. Backer Shows
01.2012 - 01.2015
CLASSROOM
Midwest Montessori
01.2008 - 01.2011
EXECUTIVE ASSISTANT
Pangea Conference
01.2006 - 01.2007
PRESIDENT
Chicago At Your Service, Inc.
01.1984 - 01.2001
Bachelor of Science -
Northern Illinois University
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