Carol Taylor
Norristown,PA
Summary
At Piedmont Airlines, I excelled as a Ramp Agent, skillfully operating ground support equipment and leading aircraft marshalling with zero safety incidents. Demonstrated exceptional problem-solving abilities and teamwork, significantly enhancing operational efficiency. My adeptness in ramp service and commitment to safety protocols underscore my readiness to contribute to dynamic airport operations.
Overview
22
22
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Philadelphia International Airport
06.2002 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Education
General Education -
Thomas Jefferson H.S
Bklyn Nyc 06.1988
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
- Marshaling aircraft
- Ramp security
- Baggage management
- Pushback and towing
- Baggage tag checks
- Load planning communication
- Flexible schedule
- Security awareness
- Ground support services
- Ground support equipment operation
- Hazardous materials handling
- Live cargo handling
- Equipment inspection
Timeline
Ramp Agent
Piedmont Airlines
06.2002 - Current
General Education -
Thomas Jefferson H.S