Carol Thomas Gallardo
Summary
Dedicated, dependable, and service-minded individual with over 24 years of experience working with clients in a fast-paced environment, while demonstrating knowledge, accuracy, and efficiency. Extensive knowledge of Medi-Cal, CalFresh, General Relief, programs, and policies.
Overview
24
24
years of professional experience
Work History
Eligibility Supervisor
Los Angeles County Department of Public Social Services
El Monte, California
06.2021 - Current
- Supervise unit of eight Eligibility Workers in San Gabriel Valley District.
- Reviews and authorized General Relief, CalFresh, and Medi-Cal renewals and SAR7s efficiently.
- Mentors new Eligibility Staff through hands-on training and guidance.
- Provide coverage for Customer Service, GR intake,SAR 7, CalFresh- Medi-Cal combo, and GR approved units.
- Served as Secretary for Teams Meetings over two years, ensuring accurate documentation.
- Review and approved housing subsidy applications to facilitate support.
Eligibility Worker II
Los Angeles County Department of Public Social Services
Pomona, CA
06.2002 - 06.2021
- Maintained specialized files to ensure organized record-keeping.
- Determined initial eligibility while verifying client documentation thoroughly.
- Interviewed clients to assess eligibility for various county programs.
- Provided clients with essential resources, including food bank and shelter listings.
- Assessed clients for mental health referrals to facilitate appropriate support.
- Scheduled clients for employment programs to enhance job readiness.
- Processed cases efficiently, achieving 100 percent processing time and meeting all deadlines.
- Participated in community outreach to raise awareness of available services.
Eligibility Worker I
Los Angeles County Department of Public Social Services
Pomona, CA
06.2001 - 06.2002
- Administered Medical and CalFresh programs, ensuring accurate processing of applications and redeterminations.
- Conducted client interviews to assess eligibility for various assistance programs.
Skills
To secure HSA I position within Los Angeles County that will be challenging and allow me to undertake additional responsibilities, assist the community, and develop my professional growth
TASK FORCES
- MRT
- Cola Listing
- Intake Processing
- CalFresh Renewals
- CalFresh Medical Backlog
SKILLS
Microsoft Office Suite (Microsoft Word, Outlook, Excel, CALSAWS, MEDS)
Timeline
Eligibility Supervisor
Los Angeles County Department of Public Social Services
06.2021 - Current
Eligibility Worker II
Los Angeles County Department of Public Social Services
06.2002 - 06.2021
Eligibility Worker I
Los Angeles County Department of Public Social Services
06.2001 - 06.2002
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