CAROL THURMAN
Raleigh,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server, Host, Support Staff
Ajja Raleigh
06.2023 - Current
- Integrated server applications with other systems and services, allowing for seamless data transfer
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Followed established health and safety guidelines to ensure a clean and sanitary dining environment.
Interim Front Desk Manager/ Front Desk Attendant
Hotel Monte Vista
06.2022 - 05.2023
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Trained and managed a team of a dozen front desk agents to ensure tasks were completed efficiently and professionally.
Resident Assistant
Northern Arizona University
07.2020 - 07.2021
- Collaborated with campus departments to provide academic, social, and wellness resources to students
- Responded to emergency situations in a timely and professional manner
- Developed and maintained a successful roommate mediation program that improved communication and conflict resolution among residents.
Education
B.S. Communication Sciences and Disorders -
Northern Arizona University
12.2023
Skills
- Adaptability
- Fast Learner
- Leadership and Teamwork
- Communication Skills
Timeline
Server, Host, Support Staff
Ajja Raleigh
06.2023 - Current
Interim Front Desk Manager/ Front Desk Attendant
Hotel Monte Vista
06.2022 - 05.2023
Resident Assistant
Northern Arizona University
07.2020 - 07.2021
B.S. Communication Sciences and Disorders -
Northern Arizona University
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