Carol Toburen
Safford,AZ
Summary
Dynamic Refunds Specialist with expertise in medical coding and billing at Fast Pace Healthcare. Proven track record in reducing billing errors and enhancing workflow efficiency through teamwork and attention to detail. Skilled in ICD-10 coding and committed to maintaining patient confidentiality while delivering exceptional customer relations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Refunds Specialist/Medical Coding and Billing Specialist
Fast Pace Healthcare
06.2021 - 12.2025
- Facilitated communication among team members to enhance workflow efficiency.
- Reviewed and coded medical records using ICD-10 and CPT guidelines.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Monitored changes in healthcare regulations affecting coding practices and policies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
Front Desk Receptionist
Family Chiropractic
11.2019 - 06.2021
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist
Hamblin Dermatoloy
10.2018 - 02.2019
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Responded to patient inquiries, providing information about services and treatment options.
- Oversaw daily front desk operations, ensuring a welcoming environment for patients and visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Accounts Receivable Specialist
FastMed Urgent Care
08.2010 - 07.2018
- Managed invoicing processes to ensure timely and accurate billing for patient services.
- Reconciled accounts and resolved discrepancies to maintain financial accuracy.
- Trained junior staff on best practices in accounts receivable procedures.
- Collaborated with cross-functional teams to address billing inquiries and enhance customer service.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Accounts Payable Assistant
Mobile Mini - Portable Storage & Offices
11.2006 - 01.2009
- Processed vendor invoices efficiently, ensuring timely payments and compliance with company policies.
- Reconciled accounts payable transactions, maintaining accurate financial records and supporting audits.
- Implemented process improvements that streamlined invoice processing, increasing overall department efficiency.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
Education
Certificate - Medical Billing And Coding
Everest College
Mesa, AZ06-2010
Skills
- Customer relations
- Teamwork and collaboration
- Self motivation
- Multitasking
- Attention to detail
- Active listening
Affiliations
American Academy of Professional Coders (AAPC)
Certification
- Certified Coder, since 2010.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Refunds Specialist/Medical Coding and Billing Specialist
Fast Pace Healthcare
06.2021 - 12.2025
Front Desk Receptionist
Family Chiropractic
11.2019 - 06.2021
Front Desk Receptionist
Hamblin Dermatoloy
10.2018 - 02.2019
Accounts Receivable Specialist
FastMed Urgent Care
08.2010 - 07.2018
Accounts Payable Assistant
Mobile Mini - Portable Storage & Offices
11.2006 - 01.2009
Certificate - Medical Billing And Coding
Everest College