RANDALL DASHER
Waynesboro,TN
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
23
23
years of professional experience
Work History
Call Center Representitive
Fast Pace Health
Waynesboro, Tennessee
05.2018 - 12.2025
- Refered patients to specialties and did prior authorizations for insurance coverage,
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Scheduled patients with ancillary providers.
Medical Staff
The Waynesboro Clinic
Waynesboro, Tennessee
03.2009 - 05.2018
- Scheduled patients and answered phone calls
- Participated in clinical documentation compliance initiatives to maintain accurate patient records.
- Facilitated patient intake processes, including collecting medical histories and conducting preliminary assessments.
- Maintained a clean and organized clinical environment to promote patient safety and comfort.
- Provided compassionate care for critically ill or injured individuals in emergent situations.
Admissions Clek
Wayne Medical Center
Waynesboro, Tennessee
02.2003 - 03.2009
- Processed admission applications efficiently, ensuring accuracy in all data entries.
- Maintained organized filing systems to improve access to applicant records.
- Collaborated with healthcare professionals to verify applicant qualifications and documentation.
- Facilitated communication between departments to streamline the admissions process.
- Updated and maintained electronic records to reflect current applicant statuses.
Education
Bachelor of Arts - Speech Communications
Edinboro University of Pennsylvania
Edinboro, PA04-2003
High School Diploma -
General Mclane High School
Mclane PA04-1977
Skills
- CRM navigation
- Training experience
- Account updating
- Payment processing
- Quality control
- Call handling
- Customer service
- Verbal and written communication
Affiliations
Served in the US Army 01/1979 through 01/1981
Timeline
Call Center Representitive
Fast Pace Health
05.2018 - 12.2025
Medical Staff
The Waynesboro Clinic
03.2009 - 05.2018
Admissions Clek
Wayne Medical Center
02.2003 - 03.2009
Bachelor of Arts - Speech Communications
Edinboro University of Pennsylvania
High School Diploma -
General Mclane High School