Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Carol Toney

Carol Toney

Berrien Springs,Michigan

Summary

Accomplished Assistant General Manager at Taco Bell, adept in staff management and operations optimization, significantly enhancing customer satisfaction and profitability. Skilled in inventory control and staff development, my proactive approach resulted in improved efficiency and team performance. Demonstrates exceptional leadership and organizational skills, ensuring high standards of food safety and sanitation.

Overview

23
23
years of professional experience

Work History

Assistant General Manager

Taco Bell
02.2014 - 09.2024
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Sales Associate

Payless Shoe Source
11.2009 - 06.2013
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Student Librarian Assistant

Architecture Resource Center, Andrews University
08.2005 - 12.2007
  • Upheld confidentiality standards for patron records while maintaining accurate user information within the library system.
  • Collaborated with librarians to develop engaging displays and exhibits that promoted library resources and events.
  • Supported research efforts of patrons by assisting with reference inquiries and directing users to appropriate resources.
  • Contributed to a positive learning environment by providing exceptional customer service to students, faculty, and staff.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.

Bank Teller

Cloverbelt Credit Union
02.2002 - 07.2005
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Handled various accounting transactions.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Maintained friendly and professional customer interactions.

Education

Fine Arts

The School of The Art Institute of Chicago
Chicago, IL

BFA Bachelors - Graphic Design

Andrews University
Berrien Springs, MI
05.2007

High School Diploma - General Studies

Antigo High School
Antigo, WI
05.1998

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development

Timeline

Assistant General Manager

Taco Bell
02.2014 - 09.2024

Sales Associate

Payless Shoe Source
11.2009 - 06.2013

Student Librarian Assistant

Architecture Resource Center, Andrews University
08.2005 - 12.2007

Bank Teller

Cloverbelt Credit Union
02.2002 - 07.2005

Fine Arts

The School of The Art Institute of Chicago

BFA Bachelors - Graphic Design

Andrews University

High School Diploma - General Studies

Antigo High School

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Carol Toney