Carol Valenzuela
Phoenix,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Operations Manager
Clean Geeks Cleaning Services
10.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Streamlined operations by implementing new technologies that increased efficiency without compromising quality standards.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Fostered a positive work environment through clear communication channels between employees.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
Senior Certified Pharmacy Technician
Walgreens
07.2006 - Current
- Prepared and submitted claims to insurance companies for payment
- Processed and filled approximately 300 prescriptions per day
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Handled in/outbound calls with patients and doctor offices regarding insurance, new prescriptions and refills
- Trained new team members on pharmacy software and register transactions.
Prior Authorization Coordinator
MedImpact Healthcare Systems Inc.
08.2019 - 08.2022
- Processed prior authorization requests in accordance with standards for accuracy, timeliness, productivity, and client performance commitments
- Aided in maintaining daily work flow through report analyzing
- Communicated with prescribers to obtain additional patient information (i.e diagnosis codes, tried and failed medications)
- Outreached to members regarding coverage determinations
- Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
Unit Assistant
Devon Gables Health Care Center Inc
09.2002 - 07.2006
- Shift lead for 7 team members
- Acted professionally with all parties, including patients, families and medical staff
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Organized and hosted nightly activity events for residents.
Education
Pharmacy Technology, Tucson College, Tucson AZ -
2006
Skills
- Team leadership
- Resolving customer issues
- Workflow optimization
- Insurance verification
- Bilingual - Spanish (spoken, written, read)
- Employee training
- Inventory management
Timeline
Operations Manager
Clean Geeks Cleaning Services
10.2022 - Current
Prior Authorization Coordinator
MedImpact Healthcare Systems Inc.
08.2019 - 08.2022
Senior Certified Pharmacy Technician
Walgreens
07.2006 - Current
Unit Assistant
Devon Gables Health Care Center Inc
09.2002 - 07.2006
Pharmacy Technology, Tucson College, Tucson AZ -
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