Carol Villarreal-Peña
Killeen
Summary
To obtain a position in which my motivation & interest to succeed can be used to enhance my skills, reach goals, & make a great contribution for your company.
Overview
25
25
years of professional experience
Work History
Gap Claims Representative
SWBC-Southwest Business
San Antonio
06.2023 - Current
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Proceesed gap claims
- Inbound calls from customers/financial insitutions for claims status
- Replied to emails from customers & financial institutions on claims information
Customer Service Representative
SWBC-Southwest Business
San Antonio
12.2022 - 06.2023
- Provided account inquiries
- Resolving online banking technical issues
- Debit card assistance
- Assisted customers from several different banking institutions
- Processed loan payments
- Assisted with transferring of funds
Bookkeeping Clerk/Customer Service Call Center
First Texas Bank
Killeen
08.2000 - 12.2017
- Provide excellent customer service at all times
- Address customer service inquiries in a timely manner through inbound phone calls
- Give accurate and appropriate information to answer questions and troubleshoot issues
- Daily Work Duties: -Programming ATM/Debit Cards
- Other Responsibilities:
- Correcting Deposit/Withdrawal Rejects
- Process NSF checks to be paid or returned
- Monthly Charge off accounts
- Receiving and sending of bank's main email
- Verifying customer's death notice for accounts
- Internet/Voice Banking
- Scanning/Archive bank account information into our document imager
- Scanning daily transactions to our Data Center for processing
- Main switchboard for incoming calls
- Answer and transfer phone calls to appropriate individuals
- Assists management and supervisor with special projects and tasks as requested
- Performs other related duties as assigned
Education
High School -
Killeen High School
Killeen, Texas01.2001
Skills
- Team Work
- Hard Worker
- Responsible
- Excellent Organization Skills
- Multi-tasking
- Willing to Learn More
- 10 Key Calculator
- Bilingual in English & Spanish
References
- Thelma Rojas (254) 368-9457
- Edrica James (254) 251-8638
- Linda McNabb (254) 238-7823
Timeline
Gap Claims Representative
SWBC-Southwest Business
06.2023 - Current
Customer Service Representative
SWBC-Southwest Business
12.2022 - 06.2023
Bookkeeping Clerk/Customer Service Call Center
First Texas Bank
08.2000 - 12.2017
High School -
Killeen High School