Byron Fisher
Dunwoody,GA
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
12
12
years of professional experience
Work History
GAP Claims Adjuster
Safeguard
Dunwoody, GA
02.2025 - Current
- Receive and process GAP insurance claims, confirm coverage eligibility, and document claim acknowledgment.
- Determine claim validity and eligibility through detailed review of policy terms, insurance settlements, loan documents, and vehicle valuations.
- Establish accurate claim outcomes and authorize payments within delegated authority limits while ensuring compliance with internal guidelines.
- Investigate total loss settlements and outstanding loan balances to prevent overpayment, discrepancies, or fraud.
- Communicate claim status, documentation requirements, and resolution outcomes with customers and internal stakeholders.
- Utilize claims management systems to track claims, update records, and streamline workflow.
- Collaborate with underwriting and fraud investigation teams to identify irregularities and mitigate risk.
- Prepare detailed claim documentation and reports to support audits and quality reviews.
- Evaluated damage assessments and loss estimates to ensure accurate claim resolutions.
Adjuster Property Claims
State Farm
Dunwoody, GA
09.2022 - 01.2025
- Managed property claims from initial intake through resolution in accordance with company and regulatory guidelines.
- Verified coverage and analyzed policy language to determine claim eligibility and resolve coverage questions.
- Evaluated and processed insurance claims to determine coverage and settlement amounts.
- Collaborated with clients to gather documentation and clarify claim details for accuracy.
- Communicated claim status, processes, and settlement information clearly and empathetically to policyholders.
- Collaborated with contractors, vendors, and repair professionals to evaluate damages and confirm repair costs.
- Negotiated fair and timely settlements while adhering to State Farm guidelines and state regulations.
- Maintained accurate claim documentation within claims management systems.
- Escalated complex, disputed, or potentially fraudulent claims to senior adjusters, legal teams, or SIU as required.
Technical Customer Support Specialist
Toyota Financial Services
Alpharetta, GA
04.2020 - 08.2022
- Provided technical support for online platforms, mobile applications, and customer account systems.
- Analyzed and resolved access, navigation, and system functionality issues efficiently.
- Assisted customers with payment processing, account setup, and secure financial updates.
- Maintained detailed records of customer interactions in CRM systems.
- Communicated technical solutions clearly to non-technical users.
- Adhered to strict security, privacy, and confidentiality protocols.
- Met or exceeded performance metrics for resolution time and customer satisfaction.
- Provided technical assistance to customers, resolving inquiries and enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
Auto Claims Associate
State Farm
Dunwoody, GA
12.2018 - 03.2020
- Provided policyholders with clear guidance and updates throughout the claims process, maintaining an elevated level of customer satisfaction.
- Evaluated repair estimates, photographs, and related documentation to determine the extent of damages and verify alignment with policy coverage.
- Reviewed and applied policy terms, conditions, and endorsements to determine coverage and liability.
- Collaborated with repair facilities, claimants, and third-party representatives to negotiate settlements and resolve disputes.
- Collaborated with clients and repair shops to facilitate timely claim resolutions.
- Investigated claims to identify discrepancies, assess liability, and address potential fraud or irregularities.
- Maintained thorough and accurate records of claim details, communications, and resolutions in the company’s claims management system.
- Adhered to federal, state, and company regulations and policies throughout the claims process.
- Worked closely with legal, underwriting, and customer service teams to resolve complex claims.
- Leveraged State Farm’s claims tools and systems to enhance efficiency and ensure timely claim resolution.
- Consistently meet or exceed performance metrics, including response time, resolution rates, and customer satisfaction.
Relief City Carrier
United States Postal Service
New Hyde Park, NY
10.2016 - 11.2018
- Delivered mail and packages accurately and on schedule while adhering to USPS policies and safety standards.
- Served as primary customer contact along assigned routes, addressing inquiries professionally.
- Maintained confidentiality and security of mail and customer information.
- Completed required reports and delivered documentation accurately.
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Operated mail processing equipment to sort and distribute mail accurately.
- Maintained accurate records of deliveries and pickups, enhancing operational efficiency.
- Conducted regular vehicle inspections to ensure compliance with safety regulations.
Car Rental Manager
Hertz Rental Cars
Philadelphia, PA
01.2014 - 09.2016
- Led and supervised a team of 115 employees, ensuring operational efficiency and customer satisfaction.
- Oversaw daily branch operations, fleet management, customer service, and sales initiatives.
- Increased branch revenue by 25% through strategic upselling and customer retention efforts.
- Implemented a new training program, reducing onboarding time by 30%.
- Maintained a 95% customer satisfaction rating through effective issue resolution.
- Introduced operational cost-saving initiatives resulting in over $15,000 in monthly savings.
- Managed daily operations to ensure optimal fleet availability and customer satisfaction.
- Streamlined rental processes, enhancing efficiency and reducing turnaround times for vehicle preparation.
- Trained and mentored staff on customer service excellence and operational protocols.
Education
Bachelor of Science - Business Administration
Bethune-Cookman University
08-1995
Skills
- Claims Intake & Acknowledgment
- Xactimate Claims Software
- Sales Force
- Service Now
- Zoom
- Slack
- SQL & Excel
- Microsoft Teams
- Adobe Acrobat
- Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, OneNote, Teams)
- Coverage Verification & Policy Interpretation
- Compensability Determination
- Non-Complex Claims Management
- Reserve Evaluation & Payment Authorization
- Client & Carrier Guideline Compliance
- Claims Review & Documentation
- Customer / Claimant Communication
- Claims Management Systems
- Remote Work & Time Management
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
Timeline
GAP Claims Adjuster
Safeguard
02.2025 - Current
Adjuster Property Claims
State Farm
09.2022 - 01.2025
Technical Customer Support Specialist
Toyota Financial Services
04.2020 - 08.2022
Auto Claims Associate
State Farm
12.2018 - 03.2020
Relief City Carrier
United States Postal Service
10.2016 - 11.2018
Car Rental Manager
Hertz Rental Cars
01.2014 - 09.2016
Bachelor of Science - Business Administration
Bethune-Cookman University