Jasmine Sabrina McGowan
Sherman,TX
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Knowledge of Insurance and Laws.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Gap Claims Adjuster
Allied Solutions
10.2022 - Current
- Receive and process incoming GAP claims.
- Prepare GAP claim, including calculating loan amortization and verifying claim documents for accuracy and completeness .
- Maintained detailed, accurate claim records and notes in the dairy note system.
- Proactively followed-up on pending claims to ensure all required documents have been received.
- Answer claim related questions via telephone and email in a prompt,courteous and professional manner.
Senior Loan Funder
Impact Mortgage
04.2021 - 08.2022
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
OMS Supervisor
UPS
08.2018 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Claims
Loan Depot
10.2017 - 05.2019
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Senior Loan Closer
JPMorgan Chase
04.2011 - 08.2018
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled as many as 45 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Prepared closing statements for closings and detailing important property information.
- Verified government-backed loans followed strict agency guidelines.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
Education
Associate of Arts - Business
Pasadena City College
Pasadena, CASkills
- Communication Skills
- Interpersonal skills
- Timely Processing
- Team-Oriented
- Policy knowledge
- Decision Making
- Legal Documentation
- Liability Determinations
- Attention to detail
- Claims Evaluations
- Insurance Claims Management
Certification
Adjuster- Texas All-Lines
License No. 2925394
Timeline
Gap Claims Adjuster
Allied Solutions
10.2022 - Current
Senior Loan Funder
Impact Mortgage
04.2021 - 08.2022
OMS Supervisor
UPS
08.2018 - 04.2021
Claims
Loan Depot
10.2017 - 05.2019
Senior Loan Closer
JPMorgan Chase
04.2011 - 08.2018
Associate of Arts - Business
Pasadena City College
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