Carol Walker
Boynton Beach
Summary
Dynamic healthcare consultant with over 30 years of experience, including significant contributions at Hackensack Meridian Health. Proven expertise in Epic implementation and go-live execution, coupled with strong mentoring skills. Successfully led multiple laboratory interface projects, enhancing operational efficiency and ensuring seamless transitions. Certified in Beaker Clinical Pathology, demonstrating a commitment to excellence.
Overview
46
46
years of professional experience
Work History
Consulting Company – HQ Resources
Hackensack Meridian Health
Hackensack
10.2020 - 06.2025
- Worked remotely with Hackensack Meridian Health switching their reference lab procedures from Arup and Labcorp to Quest. Updated EAP’s and LRR’s to go to Quest Reference lab. Some new building was required. Also updated Result Review Tree with procedure’s and did MRT testing to validate build with Quest. After going live, I worked on helpdesk tickets that came in for Quest and other Lab issues, along with mentoring 4 new FTE’s. Also new tests were built for Mayo and Arup recently. Tested through result interfaces.
Consulting Company – Intellect Resources
Sonora Quest (Honor Health)
Phoenix
04.2020 - 10.2020
- Worked remotely with Honor Health switching their reference lab procedures from San Juan Capistrano to Sonora Quest. Updated EAP’s and LRR’s to go to Sonora Quest Reference lab. Some new build was required. Also updated Result Review Tree with procedure’s and worked with Sonora Quest to make sure existing procedures resulted correctly when coming back across the interface.
Consulting Company - KForce
UPMC (University of Pittsburgh Medical Center)
Pittsburgh
06.2019 - 03.2020
- Worked on Epic Refuel Project – This includes data analysis of current Laboratory EAP’s. Reviewed over 6000 EAP’s with Laboratory to determine which ones will move forward and which ones will be Inactivated and not moved forward. The analysis was done by determining which procedures that have been recently resulted and those that have not been used in the past year or discontinued.
Consulting Company – System Tec
Atrium Health Care
Charlotte
07.2018 - 03.2019
- Beaker Consultant – This was a Community Connect Project with 2 Hospitals in North Carolina. 90% Remote work from home.
- Responsible for multiple build areas in the Beaker application, including:
- Built Result Tree for all Laboratory procedures.
- Built Submitters for Laboratory. Testing fax resulting for Submitters.
- Worked on Build for Labcorp Interface and Mapping of LRR’s and EAP’s.
- MRT Testing and Integration Testing of Laboratory Results.
- Help other Beaker Team members with build.
- Worked command center for Beaker Go Live.
Consulting Company – HCI
Sickkids
Toronto
10.2017 - 06.2018
- Beaker Consultant – 95% Remote work from home.
- Responsible for Sunquest History Upload to Epic Laboratory Result Interface
- Built and mapped LRR Records for History lab results
- Built and mapped EAP Records for History lab results
- Built Result Review Tree for interfaced results
- Responsible for multiple build areas in the Beaker application, including:
- Built Result Tree for all Laboratory procedures.
- Review of Workbench Reports for Laboratory.
- Built Research Submitters for Laboratory
- Help other Beaker Team members with build.
- Worked command center for Beaker Go Live.
Consulting Group – Healthcare IT Leaders
Ohio Health
Columbus
08.2016 - 07.2017
- Beaker Consultant – 100% Remote work from home.
- Responsible for Novius to Epic Laboratory Result Interface
- Built and mapped LRR Records for external lab results
- Built and mapped EAP Records for external lab results
- Troubleshooting of Interface errors
- MRT Testing and Integration Testing of Laboratory Results
- Built Result Review Tree for interfaced results
Consulting Company – Optimum Healthcare IT
University of North Carolina Medical Center
Chapel Hill
08.2015 - 08.2016
- Beaker Consultant
- Responsible for multiple build areas in the Beaker application, including:
- Built Result Tree for some of the new Laboratory procedures.
- Additional Build, Testing and troubleshooting of Mayo Sendouts and build of Questions for Reference lab Procedures.
- Integration testing and Functional Testing of Laboratory.
- Working with all result interfaces.
- Mapping of Cerner Procedures for History Upload.
- Worked command center for Beaker Go Live
- Worked the support queue tickets daily and made data base changes where necessary post go-live
Consulting Company – Optimum Healthcare IT
North West Community Hospital
Arlington Heights
07.2014 - 07.2015
- Beaker Consultant
- Started working for this client 9 months before their go live of May 1, 2015.
- Responsible for multiple build areas in the Beaker application, including:
- Built Result Tree for all Laboratory procedures.
- Additional Build, Testing and troubleshooting of Mayo Sendouts and build of Questions for Reference lab Procedures.
- Build, testing and troubleshooting of Quest lab Interface.
- Review of Workbench Reports for Laboratory.
- Integration testing and Functional Testing of Laboratory.
- Testing of all Laboratory Label Printers and Workstations for Go Live.
- Set up of BCA Downtime PC’s and creation of Downtime Workbench Reports.
- Built Smarttext labels for Laboratory
- Built result report to be faxed or printed.
- Mapping of Cerner Procedures for History Upload.
- Worked command center for Beaker Go Live
- Work the support queue tickets daily and making data base changes where necessary post go-live
Consulting Group – HIMS Consulting
St. Luke’s Episcopal Hospital
Houston
04.2013 - 05.2014
- Beaker Consultant
- Started working for this client 8 weeks before their go live of June 1, 2013
- Responsible for multiple build areas in the Beaker application, including:
- Result Tree for all Laboratory procedures, including collaboration with Laboratory Pathologists and Managers on a major reconstruction of the Results Review tree
- Batch jobs to automatically close Lab Walk-in encounters at the end of each day
- Batch job to auto result BacT testing
- Build and testing of all lab label printers in all 3 hospitals, totaling over 500
- Submitters for Laboratory
- Laboratory Track Board
- Keeping LWS records up to date for the mapping of all workstations and printers while the client adds new printers
- Performed Data Courier for Beaker Changes to Database
- Reporting lead for Beaker team, created over 20 workbench reports, including:
- Four reports for Point of Care tests that are not done by the laboratory but by the Nursing Units so the laboratory can keep track of how many POC urine pregnancy’s, Platelet Inhibitions and Activated Clotting times, POC Microbiology procedures, POC Urinalysis, POC Amnisure and Poc Lactic Acids are done on the Nursing Units
- Reports for turnaround times for Panic values that includes the communication log to make sure all panic values are being called
- Reports for patients who Glucose Results are less than 70, a report that pulls all glucoses by Nursing unit and patient so Nurses can see over a period of time the trending on their patients
- Report for the lab that pulls out all tests done by specified instrument so they can do an analysis for new instrumentation
- BCA downtime report to pull all POC results for the last 24 hours
- Worked command center for Beaker Go Live
- Work the support queue tickets on a daily basis and making data base changes where necessary
- Worked with Client on upgrading to 2012 for May 16, 2014 go live.
Consulting Group – CSI Consulting
SSM Health System
St. Louis
01.2013 - 01.2013
- Beaker Anatomic Pathology Go-Live support
- Worked client go-live supporting Epic Beaker Anatomic Pathology
- Was elbow support for the Histologist’s and Pathologists
- Helped create Tips and Tricks documents for Beaker Anatomic Pathology
Physician Support
Valley Memorial Hospital
Seattle
01.2012 - 01.2012
- Two weeks of elbow physician support
Physician Support
Memorial Hospital
Hollywood
01.2012 - 01.2012
- Two weeks of elbow physician support for ICU physicians
Orders Application Analyst
Texas Health Resources
Dallas
01.2011 - 01.2012
- Worked on multi-facility orderset changes
- Kept track of major changes using multiple spreadsheets for hundreds of ordersets
- Worked in both 2009 and 2010 environments
Orders Application Analyst
Shands Hospital
Jacksonville
01.2011 - 01.2011
- Participated in all DBV session for EpicCare Inpatient implementation
- Participated in workflow walk thru sessions to determine appropriate workflows for placing orders for the facility
- Participated in validation session and meetings with the super users
- Built all components of procedure order records including frequencies, priority questions, status, and comment field smart texts
- Built multiple procedure order smart groups and ordersets
- Experienced at building preference lists and system lists
- Created hospital and departmental inpatient order transmittal rules
- Familiar with the use of Data Courier as a means of moving data from one environment to another in order to keep environments in sync
Orders Application Analyst
Resurrection Hospital
Chicago
01.2011 - 01.2011
- Worked the optimization queue for orderset changes
- Kept track of major changes using multiple spreadsheets
- Built over 20 new ordersets
- Worked in the command center for go-live
- Work the support queue tickets on a daily basis and making data base changes where necessary
Orders Application Analyst
Shands Hospital
Jacksonville
01.2010 - 01.2011
- Built over 200 ordersets for CPOE in a four month period of review by nurses and physicians
- Worked with nurses on changes needed to ordersets after their review with physicians
- Worked command center during go-live
- Work the support queue tickets on a daily basis and making data base changes where necessary
Application Analyst
Kansas University Medical Center
Kansas City
01.2008 - 01.2010
- Built physician navigators, phases of care, InBasket, and 246 ordersets for CPOE
- Involved in validation session and meetings with super users
- Tested and validation for Summer 2009 code upgrade
- Supported go-lives for Spring 2008 code, physician documentation, Cancer Center, and Cardiant/Cupid
- Conducted extensive integrated testing of workflows
Application Analyst
Cerner Corporation
Kansas City
01.1991 - 01.2008
- Managed up to 18 associates during 30+ integration tests and go-lives for the Accelerated Solution Center over a two year period
- Exposed to many Cerner solutions and helped bring multiple solution issues to resolution
- Created first integration test scripts for Accelerated Solution Center for first conversion
- Performed performance reviews for up to 18 associates on a yearly basis
- Design and build of clinical reporting databases, reviewed multiple client’s clinical reporting databases for efficiency, and verified all patient populations were receiving clinical reports with the correct contact printing on the reports
- Taught database build classes on client sites and Cerner campus
- Knowledgeable with Device Viewer and operations setup for clinical reporting
- Troubleshoot clinical reporting for both Classis and Millennium for 10 years in client support center
- Involved with resource management for upgrade center, mentoring associates, and presenting at Cerner’s Healthcare Conference for over 10 years
Computer Technologist
St. Elizabeth Hospital Medical Center
Youngstown
01.1979 - 01.1991
- LIS liaison between laboratory and information technology staff, facilitated the development of online result reporting system
- Database build, system testing and design, hardware installation and troubleshot Cerner’s Classic Pathnet
- Participated in the development of the user’s manual for online result reporting system, and laboratory manual to assist the nursing staff with accurate procedure protocol
- Trained new laboratory associates in proper usage of software and equipment on mainframe and microcomputers
- Worked with IT department to troubleshoot problems with online result reporting system
Clerk Typist
St. Elizabeth Hospital Medical Center
Youngstown
01.1979 - 01.1991
- Performed data entry of patient laboratory results via CRT terminals
Education
A.A.S. - Computer Technology
Youngstown State University
Youngstown, OHSkills
- Industry Experience
- 30 years in the healthcare industry
- 15 years management experience
- 1 Epic certification
- Epic Experience
- Beaker Clinical Pathology certified – 2022 NVT
- Epic implementation methodology
- Go-live planning/execution
- Epic upgrades
- Results Review
- Software testing
- Multiple go-lives
- Mentoring of others
- Staff/end-user training
- Management and movement of data
- Issues, communication, and risk management
Healthcare Organizations
- Hackensack Meridian Health
- UPMC
- Atrium Health
- Sickkids
- OhioHealth
- University of North Carolina
- Northwest Community Hospital
- Valley Memorial Hospital
- Memorial Hospital
- SSM Health System
- St. Lukes Episcopal Hospital
- Texas Health Resources
- Shands Hospital
- Resurrection Hospital
- Kansas University Medical Center
- St. Elizabeth Hospital Medical Center
Timeline
Consulting Company – HQ Resources
Hackensack Meridian Health
10.2020 - 06.2025
Consulting Company – Intellect Resources
Sonora Quest (Honor Health)
04.2020 - 10.2020
Consulting Company - KForce
UPMC (University of Pittsburgh Medical Center)
06.2019 - 03.2020
Consulting Company – System Tec
Atrium Health Care
07.2018 - 03.2019
Consulting Company – HCI
Sickkids
10.2017 - 06.2018
Consulting Group – Healthcare IT Leaders
Ohio Health
08.2016 - 07.2017
Consulting Company – Optimum Healthcare IT
University of North Carolina Medical Center
08.2015 - 08.2016
Consulting Company – Optimum Healthcare IT
North West Community Hospital
07.2014 - 07.2015
Consulting Group – HIMS Consulting
St. Luke’s Episcopal Hospital
04.2013 - 05.2014
Consulting Group – CSI Consulting
SSM Health System
01.2013 - 01.2013
Physician Support
Valley Memorial Hospital
01.2012 - 01.2012
Physician Support
Memorial Hospital
01.2012 - 01.2012
Orders Application Analyst
Texas Health Resources
01.2011 - 01.2012
Orders Application Analyst
Shands Hospital
01.2011 - 01.2011
Orders Application Analyst
Resurrection Hospital
01.2011 - 01.2011
Orders Application Analyst
Shands Hospital
01.2010 - 01.2011
Application Analyst
Kansas University Medical Center
01.2008 - 01.2010
Application Analyst
Cerner Corporation
01.1991 - 01.2008
Computer Technologist
St. Elizabeth Hospital Medical Center
01.1979 - 01.1991
Clerk Typist
St. Elizabeth Hospital Medical Center
01.1979 - 01.1991
A.A.S. - Computer Technology
Youngstown State University
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