CAROL WATKINSON
Cedar Rapids,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Parts Coordinator
Evergreen Packaging
05.2015 - 10.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with cross-functional teams to optimize the overall customer experience.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Prairie High School
Cedar Rapids, IA05.1972
Skills
- Sound Judgment
- Positive Attitude
- Customer Relations
- Coordinating paperwork
- Records Maintenance
- Schedule Coordination
- Computer Skills
- Information Verification
- Clear Communication
- Gathering information
- Customer service optimization
- Service Recommendations
- Product Sales
- Customer Data Confidentiality
- Teamwork and Collaboration
- Customer Correspondence
- Customer Support
- Resolving issues
- Order Processing
- Problem-solving skills
- Patience Maintenance
- Shipping procedures understanding
- Database Maintenance
- Work Prioritization
- Product and service knowledge
- Interpersonal Skills
- Email and Phone Communication
- Policy and Procedure Enforcement
- Multitasking Abilities
- Remote Office Availability
- Dependable and Responsible
- Account Management
Timeline
Parts Coordinator
Evergreen Packaging
05.2015 - 10.2023
High School Diploma -
Prairie High School
Similar Profiles
Sean KirchnerSean Kirchner
Second Operator/Heavy Equipment Operator at Evergreen PackagingSecond Operator/Heavy Equipment Operator at Evergreen Packaging
Darien SimmonsDarien Simmons
Assembly Line Production Worker at Evergreen PackagingAssembly Line Production Worker at Evergreen Packaging
Porsha HowardPorsha Howard
Production Worker at Evergreen PackagingProduction Worker at Evergreen Packaging