Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

CAROL WESTHOVEN

Zellwood,FL

Summary

Administrative Assistant offering excellent communication, organizational skills, outstanding telephone etiquette and customer service. Meets deadlines and works with multicultural awareness and adaptability. Hard-working, multi-tasking Administrative Assistant with outstanding telephone, scheduling and documentation skills.

Overview

24
24
years of professional experience

Work History

Receptionist

Pearl Pool Plastering LLC
01.2023 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.

Clerical/Administrative

AARPFdn/SCSEP/The Life Academy
03.2022 - 09.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Medical Registration Clerk

Orlando Health Physicians Associates
01.2018 - 02.2020
  • Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Complete skilled administrative work to support all office staff and operational requirements
  • Organize paperwork such as charts and reports for office and patient needs
  • Manage master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Promptly answer multi-line phone system and greet callers enthusiastically and professionally
  • Obtain payments from patients and scan identification and insurance cards
  • Keep waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness
  • Schedule, reschedule and handle cancelled appointments for patients
  • Schedule appointments for doctor visits and procedures using desktop calendar software
  • Manage office logistics by scheduling appointments, maintaining files and collecting payments
  • Adhere to strict HIPAA guidelines at all times to protect patient privacy
  • Check patient data including insurance, demographic and health history to ensure all information was current
  • Keep detailed records of office inventories and place orders for supplies
  • Prepare reports
  • Maintain client reception area
  • General office duties

Administrative Assistant

Center for Positive Psychology
06.2015 - 08.2018
  • Assist Dr of Psychology and Licensed Health Counselor
  • Greet clients/accept copays/schedule appointments
  • Input new client information into Therapist Helper
  • Verify insurance benefits; HIPAA compliant
  • Prepare banking transactions/weekly deposits management

Sales Assistant/Receptionist

The Volvo Store
08.2015 - 05.2017
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Assisted Sales Manager and six (6) salesmen
  • Distribute competitive leads to salesmen

Receptionist

AARPFdn/SCSEP
04.2014 - 07.2014
  • Assisted Business Development Team; also assisted with DayBreak Adult Senior Program
  • Oversaw inventory and office supply purchases
  • Distributed incoming/outgoing mail

Counter Clerk/Tagger

Moonlite Valet
06.2007 - 01.2011
  • Assisted walk-in customers with delivery/pick up of clothing
  • Prepared incoming/outgoing clothing for daily valet delivery
  • Opened/Closed operation
  • Prepared daily bank transactions

Administrative Assistant/Processor

M&T Bank
08.2005 - 06.2007
  • Liaison between Vice President and Loan Originators
  • Orchestrated Open Houses
  • Coordinated meetings with Loan Originators, Realtors and Borrowers
  • Allocated corporate invoices according to General Ledger
  • Maintained vendor relationships
  • Oversaw inventory and office supply purchases
  • Processed residential loan application packages; submit to Home Office

Receptionist/Processor

Main Street Mortgage
11.1998 - 08.2005
  • Liaison between Loan Originators and Borrowers
  • Processed residential/commercial loan packages; submit to various lenders
  • Prepare closing packages; schedule closings

Education

Associate of Science - Executive Secretary

Valencia Community College

Skills

  • Team Player
  • Self Driven
  • Loyal
  • Dependable
  • Punctual
  • Meets Deadlines
  • Problem Solver
  • Above and Beyond Service
  • Flexible with Change
  • Sense of Urgency

Timeline

Receptionist

Pearl Pool Plastering LLC
01.2023 - 04.2023

Clerical/Administrative

AARPFdn/SCSEP/The Life Academy
03.2022 - 09.2022

Medical Registration Clerk

Orlando Health Physicians Associates
01.2018 - 02.2020

Sales Assistant/Receptionist

The Volvo Store
08.2015 - 05.2017

Administrative Assistant

Center for Positive Psychology
06.2015 - 08.2018

Receptionist

AARPFdn/SCSEP
04.2014 - 07.2014

Counter Clerk/Tagger

Moonlite Valet
06.2007 - 01.2011

Administrative Assistant/Processor

M&T Bank
08.2005 - 06.2007

Receptionist/Processor

Main Street Mortgage
11.1998 - 08.2005

Associate of Science - Executive Secretary

Valencia Community College

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