Summary
Overview
Work History
Education
Timeline
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Carol Whitten

Lyndon Station,WI

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in taking care of guests needs. I Offer 10 + -years background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.

Overview

16
16
years of professional experience

Work History

Guest Service Associate

Kwik Trip Inc,
03.2023 - Current
  • Prepare food for while maintaining a clean environment
  • Take care of guests at cash register
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Restaurant Manager

High Rock Cafe
03.2023 - 09.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.

Server Supervisor

Buffalo Phil's Pizza & Grille
02.2008 - 03.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Moraine Park Technical College
Fond Du Lac, WI

High School Diploma -

Homestead High School
Mequon, WI

Timeline

Guest Service Associate

Kwik Trip Inc,
03.2023 - Current

Restaurant Manager

High Rock Cafe
03.2023 - 09.2023

Server Supervisor

Buffalo Phil's Pizza & Grille
02.2008 - 03.2023

Moraine Park Technical College

High School Diploma -

Homestead High School

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Carol Whitten