Carol Wright
Canton,Georgia
Summary
Accomplished Senior Healthcare Project Manager with a proven track record in delivering complex projects within the dynamic healthcare sector. Expertise in EMR/EHR implementations, including Athena, Epic, and Cerner, ensures consistent achievement of project deliverables within scope, budget, and time constraints. Proficient in both Agile and Waterfall methodologies, emphasizing proactive risk identification and mitigation through effective communication and the establishment of key performance indicators (KPIs). Recognized for reliability and adaptability, committed to driving impactful outcomes and leading projects to success through strategic planning and collaborative teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Wipro - United Health Care- Optum Health
09.2022 - Current
- Cross-functional teams of up to 50+ staff to deliver multi-million-dollar implementation projects to support the acquisition of a health system with over 2,000 providers across the United States.
- Developed and managed the execution of a comprehensive business migration/ cutover plan (including pre-migration, migration, and post-migration activities) that includes sunsetting of legacy applications, implementing Athena Health from twenty-four different EHR systems.
- Defined and documented requirements, scope, cost estimates, and budget forecasts while establishing plans, tasks, dependencies, milestones, and timelines for Cerner, Report Writers, PACS/Imaging Administrators, Meditech, and Athena Health implementations.
- Led the design, development, and implementation of bi-directional ECW and EHR interfaces to enable acquired and existing providers to access patient data.
- Oversees corporate initiatives with the goal of implementing and bolstering the new Athena Health EHR. additionally facilitated the integration of the new sales foresight with the EHR Currently putting new catalog items into use.
- Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities.
- Outlined work plans, assessed resources, and determined timelines for projects. Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership. Different systems and business sectors. aided in the definition of the project's scope, business requirements, reporting, RCM payment, and testing, among other definitional elements.
- Reports project progress to the designated project management team and the direct line reporting. by taking part in activities that promote continuous improvement and taking a creative leadership approach, contributes to the development of the Corporate Project Office team. Successfully managed the rollout of a company-wide single sign on and user provisioning system, impacting over 8,000 employees across multiple departments.
- Implemented Agile Scrum methodologies to improve team delivery speed by 35%, which enhanced customer satisfaction and increased repeat business.
- Led a cross-functional team of twenty-five, including developers, analysts, and testers, to ensure timely delivery of high-quality software upgrades.
- Developed comprehensive project documentation that improved knowledge sharing and project handover efficiency.
- Facilitated workshops and meetings to align project objectives with business strategy, enhancing project relevance and stakeholder engagement.
- Played a key role in the delivery of a critical data migration project for major healthcare providers.
- Streamlined vendor management process, resulting in a 15% reduction in procurement expenses while maintaining quality of service.
- Introduced rigorous risk management strategies that minimized project delays, securing on-time completion for 95% of assigned projects.
- Led cross-functional teams to deliver complex healthcare projects on time and within budget.
- Developed and implemented strategic project plans to enhance operational efficiency and service delivery.
- Facilitated stakeholder meetings to align project goals with organizational objectives and client expectations.
- Mentored junior project managers, fostering skills development and knowledge sharing across the team.
- Utilized Agile methodologies to streamline project workflows, resulting in improved responsiveness to changing requirements.
- Analyzed project performance metrics to identify areas for continuous improvement and risk mitigation strategies.
- Collaborated with executive leadership to prioritize initiatives that support business growth and client satisfaction.
- Oversaw resource allocation and budgeting processes, ensuring optimal use of assets across multiple projects.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Pioneered use of data analytics in project management, enabling more informed decision-making and strategic planning.
Senior Project Manager
TEKsystems/Sentara Healthcare PMO
02.2022 - 09.2022
- Coordinate with 8 to 46 business partners per project using strong interpersonal and follow-up skills to implement medium- to large-sized projects, supporting the achievement of key business priorities/Blue Chips
- Complete business-oriented projects by managing data, process, and/or system configuration changes, and end-to-end (E2E) process optimization to boost efficiencies by up to 99%.
- Operate with minimal guidance and within defined parameters using in-depth knowledge of project management skills, tools, and techniques to consistently meet 100% of all deadlines.
- Lead enterprise-wide projects by communicating with all levels of the organization and disseminating complex information to mobilize 20 to 2300 individuals at any given time.
- Adeptly oversee the entire Project Management Lifecycle of multi-departmental, medium- to large-scale projects with budgets ranging from $90K to $2.5M to achieve 80% in cost savings to date.
- Direct large, cross-functional teams by setting/managing expectations with resource managers and team members while also leading project meetings with business partners for optimal collaboration.
- Manage the operational and tactical aspects of each project by identifying, documenting, and prioritizing scope changes to expedite the approval process and stay on track.
- Develop work plan structure and project schedule using strategic planning and acute organizational skills to meet project deadlines and maximize resources.
- Served a key role in the $2.5M General Electric Fetal health transition to Epic, built new server, completed an interface project with LabCorp and Quest as well as complex digital projects.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
Senior Project Manager (Contract)
Surgery Partners Hospital
05.2020 - 02.2022
- Orchestrate surgery partners IT project, supporting seventeen campuses and 55% annual revenue from scope to application implementations including Athena Health EHR.
- Governed 18+ project portfolio through effective project life cycle management in six months, resulting in 50+ implementations including Epic, Athena, Meditech EHR applications.
- Facilitated completion of assigned projects by improving processes and converting third-party Project Management Office (PMO) M&A applications for Epic and Cerner System
- Effectively allocated resources to install medical devices, supervise remote teams, and synchronize vendor lists which entailed pre-site evaluations and critical planning data.
- Directed daily activities of 70+ clinical and technical personnel to ensure proper installation of cyber security patches for 2.9M FDA end users.
- Technical Scope: Cerner, Expanse, Lawson, Athena EHR, Nuance SCAPD, LAB OR Modules, ServiceNow, Change Control Management, Performance Management. GE device integration to Epic
Senior Project Manager/Program Manager
Steward Health-Health Net
11.2018 - 05.2020
- Delivered a $1M+ health system EHR implementation project supporting 2K+ providers across the US by effectively leading 50+ member cross-functional team.
- Orchestrated business migration/cutover plan which entailed sunsetting legacy applications, deploying new medical devices, and ensuring updating of security workflows.
- Enhanced procurement team vendor selection oversight by instituting evaluation audits
- Commanded all aspects of an 11-project portfolio valued at $5M+ in software implementations, data migrations, platform integrations, and hospital construction.
- Technical Scope: Kronos 8.1, SAP, Cloud-Based Workforce Management, Health Catalyst Suite, Care Management Products, Data Analytics Tools, Patient Point
Senior Project Manager
Bayfront Health Systems
03.2017 - 05.2018
- Provided strategic recommendations regarding EMR, Athena EHR and HIS optimization by generating senior leadership team buy-in to streamline operational processes and workflows.
- Improved efficiency by migrating operations from Meditech EHR to Cerner and establishing standard workflows for a post-merger and acquisition (M&A) environment.
- Empowered 600+ staff members by supervising infrastructure team tasked with developing scalable environment for maintaining applications.
- Technical Scope: Midas, Stryker Bed Management, Health Grid, Power Chart Maternity, Cerner Patient Accounting, ServiceNow
Project Manager (Contract)
Valley Children’s Hospital
10.2016 - 03.2017
- Partnered with department leaders to ensure security program delivery including billing and claims migration with Blue Cross Insurance RCx Rules Engine and Athena Health Interface
- Governed medical device security framework implementation with cross-functional team from strategic planning to deployment of ambulatory, outpatient, and physician systems integrations for clinical ops.
- Safeguarded corporate assets by supervising vendors regarding vulnerability management strategy and security remediation efforts for enhancing devices to comply with anti-virus requirements.
- Project Scope: Medical Device MDS2's Risk Review, Security Road Map, Security Program, Vulnerability Management, Incident Response, Risk Identification, Orchestrate, Meditech
Project Manager (Contract)
Athena Health
01.2015 - 10.2016
- Implemented and configured 40+ EMR/EHR instances including Athena EHR in 33 locations and championed adoption by facilitating stakeholder meetings and providing technical support to increase customer satisfaction.
- Pioneered data collection to guide EHR implementation from workflow creation and site-building to streamlining operations.
- Delivered Athena Health EHR/IDX solution replete with tailored templates and in-person clinical staff training.
- Technical Scope: IT, Athena Super-Users, Electronic Health Records (EHR), Electronic Medical Records (EMR)
Project Manager
Hyundai Capital America
06.2010 - 12.2014
- Gathered requirements for system building including custom solutions to meet all business specifications.
- Pioneered projects for data credit card processing systems in all Hyundai stores including ServiceNow workforce management systems, predictive dialers, and speech recognition to improve productivity.
- Technical Scope: Point-of-Sale & Enterprise Channel Sales Systems, Enterprise Software Contract Management Solution, Crystal Reports, User Stories, Test Cases, Processes, Data Flow Diagrams/Test Scenarios, IVRs, CTI, Call/Screen Recording, Managed Projects, ACDs
Education
MBA -
University of Georgia
Atlanta, GABachelor of Science (BSc) - Legal Studies
Barry University
Miami Shores, FLSkills
- Project Management, Information Technology (IT), Management Consulting, Program Management, Client Relationship Management, Training, Regulatory Compliance Management, Stakeholder Management
- Gap Analysis, Risk Assessment, Service now, Quality Assurance (QA), Data Analytics, Data Privacy, Google suites, Cyber Security
- Project planning, Scope management,Client relationship management,Project plan development Agile methodology,Water fall methodology, KPI tracking, Contract preparation,Budget control,Conflict resolution,Stakeholder relations,Customer relationship management,Resource allocation,Vendor selection
Certification
Athena Health Certified, Athena Collector, Clinical & Communicator (Athena ONE & Streamline), Cerner Patient Accounting, Cerner Millennium, Project Management
Timeline
Senior Project Manager
Wipro - United Health Care- Optum Health
09.2022 - Current
Senior Project Manager
TEKsystems/Sentara Healthcare PMO
02.2022 - 09.2022
Senior Project Manager (Contract)
Surgery Partners Hospital
05.2020 - 02.2022
Senior Project Manager/Program Manager
Steward Health-Health Net
11.2018 - 05.2020
Senior Project Manager
Bayfront Health Systems
03.2017 - 05.2018
Project Manager (Contract)
Valley Children’s Hospital
10.2016 - 03.2017
Project Manager (Contract)
Athena Health
01.2015 - 10.2016
Project Manager
Hyundai Capital America
06.2010 - 12.2014
MBA -
University of Georgia
Bachelor of Science (BSc) - Legal Studies
Barry University
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