Carol Young
Peachtree City,GA
Summary
Client-focused Sales Representative with over 12 years experience in the Pharmaceutical industry, with experience in Cardiology, Neurology, OB-GYN and more. Delivers superior customer service while demonstrating product value. Well versed in developing strategies for new product introduction and market penetration. Solid understanding of formulary system and managed care. Proven history of building and managing long-term relationships with targeted hospitals, physicians, pharmacists and administrators. Creative and innovative team leader with strong interpersonal and communication skills.
Overview
33
33
years of professional experience
Work History
Manager/Co Owner
Wags To Whiskers Pet Supply
Peachtree City , GA
2014.01 - Current
- Annually achieve sales increases of 30% or greater
- Maintain community presence through partnerships with key alliances And creative marketing.
- Educate and direct customers to key products best suited for their pets needs.
- Apply customer feedback to develop improvements and support long-term business needs and goals.
- Oversee business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Follow market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remain up-to-date on current trends by attending industry trade shows and markets to view and purchase new inventory.
Manager/Franchise Owner
Vitality Bowls Superfood Cafe
Peachtree City , GA
2017.09 - 2022.12
- Increased annual sales by 10-15% resulting from strategic marketing and outstanding customer service.
- Supervised all operational and managerial aspects of business.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with effective, knowledgeable strategies to keep business on-track.
- Revamped sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
Sales Representative
A Room With A View
Carlsbad , CA
2009.06 - 2011.08
- Acquired clients through cold calling and creative marketing, for design services, throughout San Diego and Orange County areas.
- Reached out to customers following completed projects to evaluate satisfaction and determine service requirements.
- Tailored sales approaches to each clients individual needs increasing marketing effectiveness.
- Client retention rate of 25%
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Promoted conversion of casual inquiries into customers through product knowledge and solutions to meet customer needs.
Owner
Cloud Nine Pet Care
2003.10 - Current
- Responsible for all operational and financial aspects of business.
- Procured customers through various marketing strategies and word of mouth.
- Increased client base by 20-25% annually.
- Maintained long term clients due to superior care and service.
Sales Account Representative
Novo Nordisk Pharmaceuticals
1999.02 - 2001.07
- Gained customer trust and confidence by demonstrating compelling, persuasive and professional presentations.
- Achieved 112% of Novopen sales quota during tenor.
- Demonstrated consistent track record of overachieving sales quotas in Prandin
- Recognized by District Manager for leadership, innovation and outstanding sales.
- Implemented successful problem-solving activities to support team collaboration.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume
- Branded products through effective salesmanship and maintained long-term relationships with clients
Professional Sales Representative
Berlex Laboratories
1990.09 - 1999.01
- Achieved over 130% of quota in oral contraceptive sales, for six consecutive years.
- Awarded CITE and BRAVO awards for innovative ideas and exceptional sales rankings
- Quinaglute marathon winner, highest Cardiovascular sales.
- Sales Rep of the year 1998.
- Trained and mentored new sales representatives.
- Promoted to Professional Sales Representative.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Science - General Science Pre-Med/Pre- PT
Oregon State University
Corvallis, ORSkills
- Client Rapport-Building
- Competitor Knowledge and Analysis
- Developing Brand Messaging
- Sales strategy implementation
- Knowledge of Product Features
- Business Growth and Retention
- Consultative Selling Techniques
- Customer Account Management
- Strong team leader
- Active Listening
- Client needs Assessment
- Attention to Detail
Timeline
Manager/Franchise Owner
Vitality Bowls Superfood Cafe
2017.09 - 2022.12
Manager/Co Owner
Wags To Whiskers Pet Supply
2014.01 - Current
Sales Representative
A Room With A View
2009.06 - 2011.08
Owner
Cloud Nine Pet Care
2003.10 - Current
Sales Account Representative
Novo Nordisk Pharmaceuticals
1999.02 - 2001.07
Professional Sales Representative
Berlex Laboratories
1990.09 - 1999.01
Bachelor of Science - General Science Pre-Med/Pre- PT
Oregon State University
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