Carol A Ferraiuolo
North Haven,CT
Summary
Dynamic Branch Manager at American Eagle Federal Credit Union with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in branch operations management and team supervision, I consistently exceeded performance targets while fostering strong customer relationships and ensuring compliance with regulatory standards. Committed to continuous improvement and employee development.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
26
26
years of professional experience
Work History
Branch Manager
American Eagle Federal Credit Union
04.1987 - 04.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Education
Associate of Arts - General Studies
SCCC
New Haven, CT05-1977
General Studies
Wilbur Cross High School
New Haven, CT06-1975
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Team supervision
- Cash handling
- Interviewing and hiring
- Goals and performance
- Documentation
Timeline
Branch Manager
American Eagle Federal Credit Union
04.1987 - 04.2013
Associate of Arts - General Studies
SCCC
General Studies
Wilbur Cross High School
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