Carola Gonzalez
Katy,TX
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager and Coordinator
Pacific Carriage Express Corp.
Miami, FL
03.2014 - 01.2021
- Communicated with clients via phone and email to receive requests for our daily schedule.
- Assisted with the preparation of routes for drivers.
- Supervised drivers and staff, organized schedules and dispatch.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinate pick up and deliveries with clients at their request.
- Resolved clients inquiries in a timely manner while maintaining positive relationships.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as drivers daily work.
- Find solutions to any problems that might occurred during our daily schedule.
- Promote company to find new clients.
House Management and Administrator
Mr. Roger West
Cutler Bay, FL
05.2009 - 01.2013
- Managed house supplies inventory and placed orders when necessary.
- Maintained records of supplies, equipment, and services purchased.
- Ensured that all areas were clean and presentable at all times.
- Made sure to perform minor repairs and maintenance as needed.
- Organized the storage of documents, furniture, appliances.
- Conducted regular safety checks and implemented preventive measures as necessary.
- When under construction, ensured compliance with local laws regarding residential housing regulations.
- Supervised a team of housekeepers, gardeners, and other personnel responsible for maintaining the property's upkeep and appearance.
- Purchase of new units when necessary.
- Conducted regular rounds to keep owners and areas safe and secure.
- Make reports on hours worked for all workers on a weekly basis.
- Make payments to workers.
Education
High School Diploma -
Marcel Laniado
Machala, Ecuador S.A.01-1995
Some College (No Degree) - Business Management
Miami Dade College
Miami, FLSkills
- Team Supervision
- Office Management
- Staff hiring
- Billing
- Bookkeeping
- Operations Management
- Customer Service
- Financial Reporting
- Customer Relations
- Business Administration
- Banking operations
- Scheduling and calendar management
- Office Administration
Timeline
Office Manager and Coordinator
Pacific Carriage Express Corp.
03.2014 - 01.2021
House Management and Administrator
Mr. Roger West
05.2009 - 01.2013
High School Diploma -
Marcel Laniado
Some College (No Degree) - Business Management
Miami Dade College