Carola Viscarra
Boca Raton,FL
Summary
Developed valuable skills in client-focused banking environment, including financial acumen and customer relationship management. Looking to transition into new field where these skills can drive success and growth. Committed to delivering exceptional service and building lasting relationships in any new role. Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
19
19
years of professional experience
Work History
Relationship Banker
Bank Of America
06.2006 - Current
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Played key role in developing mentorship program for new Relationship Bankers, improving team performance.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Education
Bachelor - Law
Higher University of San Andrés (UMSA)
Bolivia Skills
- Relationship building trough Life Plan
- Voices reflect clients satisfaction
- Sales performance
- Cash handling
- Creative thinking
- Cross-selling products
- Resourcefulness
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Self motivation
- Product knowledge
- Risk assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Relationship Banker
Bank Of America
06.2006 - Current
Bachelor - Law
Higher University of San Andrés (UMSA)
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