CAROLANE NICOLAS
Hollywood,FL
Summary
Dynamic Project Delivery Manager with FEMA, adept at leading federal recovery initiatives and ensuring regulatory compliance. Proven expertise in stakeholder management and executive reporting, driving project success through strategic planning and risk assessment. Skilled in budgeting and process improvement, fostering operational efficiency while delivering exceptional client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Delivery Manager / Site Inspector (PDMG/SI)
FEMA
11.2024 - Current
- Managed multiple federal recovery projects, overseeing readiness assessments, documentation, compliance, and stakeholder coordination.
- Led exploratory calls, scope meetings, and damage assessments; developed validated project scopes aligned with FEMA PA guidelines.
- Created and maintained detailed project schedules, inspection logs, readiness trackers, and integration plans.
- Coordinated with engineers, contractors, and government executives to approve projects, resolve discrepancies, and maintain satisfaction.
- Produced executive-level reports, risk summaries, and grant documentation supporting federal audits.
- Conducted site inspections, validated scope alignment, and ensured full regulatory compliance.
Insurance Broker / Agency Owner
FLL Agency
12.2023 - Current
- Managed full operations of an insurance service agency including staffing, client onboarding, and CRM integration.
- Developed process workflows, training programs, and performance metrics to ensure operational efficiency.
- Built executive-level presentations for clients, and maintained financial tracking of agency revenue.
- Part Time
Real Estate Project Manager / Property Manager
Reaction Realty Group
01.2018 - Current
- Managed full-cycle property projects including leasing, renovation coordination, vendor oversight, budgeting, and resource scheduling.
- Prepared SOWs, negotiated contracts, coordinated onsite work, and ensured successful project delivery.
Operations Manager / Owner
SGGC Cleaning Services
01.2017 - Current
- Led end-to-end operations including scheduling, budgeting, recruiting, training, and performance management.
- Managed vendor contracts, logistics, financials, and P&L responsibilities with proven business growth.
Catastrophe Claim Adjuster
State Farm
05.2022 - 04.2024
- Oversaw high-volume, multi-state catastrophic events requiring complex scheduling, resource planning, and stakeholder communication.
- Led investigations, site assessments, policy evaluations, and coordinated cross-team operations under strict deadlines.
- Managed customer communication, reporting, and technical documentation while ensuring project compliance.
- 70 hrs weekly
All Lines Adjuster
Alacrity
01.2021 - 12.2021
- Investigated, documented, and resolved complex damage assessment cases; coordinated with legal, finance, and compliance teams.
- Produced detailed technical reports and communicated findings to multiple stakeholder groups.
Client Manager
Fiserv
01.2015 - 12.2021
- Managed enterprise-level client programs, facilitated cross-functional project coordination, and led governance meetings.
- Oversaw vendor contracts, financial reporting, customer communication, and CRM improvements.
- Developed project documentation, SOPs, and staff training programs supporting company-wide process efficiency.
Education
Bachelor of Science -
Capella University
01.2026
High School Diploma -
Miami Edison Senior High
Skills
- Project & Program Management
- IT Operations & Technical Integrations
- Vendor & Stakeholder Management
- SOW Creation & BOM Preparation
- Budgeting
- P&L
- Financial Tracking
- Cutover & Change Management
- MS Project
- MS Office
- SharePoint
- Executive Reporting & Governance
- Risk
- Compliance
- Regulatory Alignment
- Disaster Response & Recovery Leadership
- Process Improvement
- SOP Development
- Customer Relationship Management
Certification
- Project Management Certificate
- FEMA Site Inspector Certificate
- FEMA Program Delivery Manager Certificate
- Florida 215 / 220 Insurance License
- All Lines Adjuster 620
- Xactimate Level 1 & 2
- Licensed Realtor
Languages
- Creole
- French
- English, Fluent
- Creole, Professional
- French, Limited Working Proficiency
Timeline
Project Delivery Manager / Site Inspector (PDMG/SI)
FEMA
11.2024 - Current
Insurance Broker / Agency Owner
FLL Agency
12.2023 - Current
Catastrophe Claim Adjuster
State Farm
05.2022 - 04.2024
All Lines Adjuster
Alacrity
01.2021 - 12.2021
Real Estate Project Manager / Property Manager
Reaction Realty Group
01.2018 - Current
Operations Manager / Owner
SGGC Cleaning Services
01.2017 - Current
Client Manager
Fiserv
01.2015 - 12.2021
Bachelor of Science -
Capella University
High School Diploma -
Miami Edison Senior High