QUEEN IKWUEME
Aubrey,Texas
Summary
Strategic and results-driven Project Manager with over 8 years of experience leading enterprise-scale initiatives across finance, healthcare, and technology domains. Adept at driving system implementations, managing regulatory projects, and partnering with accounting and IT teams to deliver process improvements and reporting efficiencies. Proven record of fostering collaboration, mitigating risks, and ensuring seamless integration across departments. Strong background in Agile, Waterfall, and hybrid delivery models, complemented by a Licensed Vocational Nursing (LVN) background providing deep understanding of healthcare operations, compliance, and patient-centered systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Team Delivery Manager/Project Manager, PMO
Ticketmaster
05.2023 - Current
- Working with multiple teams responsible for the post purchase and discovery of fan experiences.
- Coordinated delivery schedules to ensure timely service and customer satisfaction.
- Guiding, coaching and driving the teams to deliver outcomes in a mixedmethodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team.
- Coordinate activities within a tech team or multiple tech teams
- organizing and standardizing the team's delivery around a set of agreed metrics.
- Delivering and managing unique projects and programs by coordinating the activities of a project/program team to deliver outcomes.
- As part of PMO, I support the team's agile practice by facilitating agile ceremonies and coaching team members on best practices.
- Ensure visibility to strategic work by reporting needed information via global PMO tools and processes.
- Implemented best practices for operational efficiency within delivery workflows.
- Facilitate regular meetings to address challenges and improve team collaboration.
- Facilitate execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Collaborate closely with team members to achieve project objectives and meet deadlines.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
Senior Scrum Master
Fisher Investments
Plano, TX
04.2022 - 05.2023
- Led cross-functional teams delivering system enhancements and reporting dashboards for finance and accounting departments.
- Partnered with Finance, IT, and data teams to translate business requirements into technical solutions, ensuring compliance with corporate and regulatory standards.
- Developed project communication plans to maintain transparency, manage expectations, and facilitate executive reporting.
- Documented financial data flows and business processes to support audit readiness and operational improvements.
- Mitigated project risks by identifying gaps early and driving decision-making with senior leadership.
- Facilitated daily stand-up meetings to promote team collaboration and communication.
- Coordinated sprint planning sessions to align team goals and deliverables.
- Mentored junior Scrum Masters to enhance Agile practices across teams.
- Managed backlog refinement sessions to prioritize tasks effectively.
- Implemented process improvements to enhance team efficiency and workflow.
- Collaborated with product owners to clarify requirements and expectations.
- Resolved conflicts within teams to maintain a positive working environment.
- Trained teams on Agile methodologies to improve project management practices.
- Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
- Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
- Promoted cross-functional collaboration among different teams working on related projects or initiatives.
- Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Project Manager
Nu Skin Enterprises
Provo, UT
03.2020 - 04.2022
- Directed delivery of a multi-market loyalty platform integrating with commerce and accounting systems.
- Coordinated across finance, IT, and product to define and implement financial reporting logic for loyalty transactions.
- Streamlined planning and communication practices, improving project delivery timelines by 25%.
- Supported teams in translating compliance and regulatory requirements into actionable system features.
- Coordinated project timelines and resources for product launches at Nu Skin Enterprises.
- Facilitated team meetings to discuss project progress and address challenges.
- Monitored project milestones and reported updates to stakeholders regularly.
- Developed project communication plans to maintain transparency, manage expectations, and facilitate executive reporting.
- Documented financial data flows and business processes to support audit readiness and operational improvements.
- Mitigated project risks by identifying gaps early and driving decision-making with senior leadership.
Scrum Master
Fidelity Investments
Salt Lake City, UT
04.2018 - 03.2020
- Managed delivery of a new digital automation platform to improve operational reporting and risk management across finance and compliance units.
- Facilitated Scrum ceremonies to enhance team collaboration and communication.
- Coached teams on Agile principles and best practices for continuous improvement.
- Managed product backlogs to prioritize tasks and ensure timely delivery.
- Collaborated with stakeholders to define project scope and expectations clearly.
- Led cross-functional teams in identifying and resolving project impediments efficiently.
- Implemented Agile metrics to track team performance and progress regularly.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Project Manager
Verizon Digital Media
Dallas, TX
01.2016 - 02.2018
- Oversaw multiple projects in digital media operations, ensuring objectives aligned with corporate strategy.
- Partnered with finance stakeholders to manage budgets, report on spend, and ensure adherence to project financials.
- Implemented process improvements that increased reporting efficiency and reduced project cycle time by 18%.
- Managed project documentation and ensured compliance with organizational standards.
- Facilitated team meetings to discuss project progress and address challenges.
- Monitored project milestones and reported updates to stakeholders regularly.
- Identified risks and proposed mitigation strategies to maintain project integrity.
- Led meetings with internal team members, consultants and contractors.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Project Coordinator
Peek Hunt, Inc
Philadelphia, PA
02.2015 - 01.2016
- Supported implementation of a new mobile platform, documenting user flows, requirements, and process gaps.
- Maintained project tracking dashboards and produced stakeholder summaries on status, risk, and next steps.
- Organized meetings, prepared agendas, and facilitated discussions among project teams.
- Assisted in budget tracking and expense reporting for various projects.
- Collaborated with cross-functional teams to support project execution and alignment.
Education
Bachelor of Science - Child Development
Texas Woman's University
Licensed Vocational Nursing (LVN) -
Platt College
Skills
- Project & Program Management
- Financial System Integration
- Regulatory Implementation
- Process Documentation
- Stakeholder Engagement
- Risk & Issue Management
- Agile & SAFe Methodologies
- JIRA
- Confluence
- Azure DevOps
- Reporting & Metrics
- Change Management
- Cross-Functional Team Leadership
- Communication Planning
- Healthcare Operations
- Clinical Workflow Analysis
- Digital Ai Agility
- Smartsheet
- Clarity
- Airtable
- Process improvement
- Team collaboration
- Cross-functional leadership
- Communication planning
- Conflict resolution
- Workflow optimization
- Performance metrics
- DevOps practices
- Metric tracking
- Continuous delivery
- Agile methodologies
- Risk mitigation
- Time management
- Project development and lifecycle
Certification
- Project Management Professional (PMP)
- Professional Scrum Master (PSM I)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- SAFe Scrum Master (SSM)
- Agile Coaching (ICP-ACC)
- SAFe Product Owner/Product Manager (POPM)
Timeline
Sr Team Delivery Manager/Project Manager, PMO
Ticketmaster
05.2023 - Current
Senior Scrum Master
Fisher Investments
04.2022 - 05.2023
Project Manager
Nu Skin Enterprises
03.2020 - 04.2022
Scrum Master
Fidelity Investments
04.2018 - 03.2020
Project Manager
Verizon Digital Media
01.2016 - 02.2018
Project Coordinator
Peek Hunt, Inc
02.2015 - 01.2016
Bachelor of Science - Child Development
Texas Woman's University
Licensed Vocational Nursing (LVN) -
Platt College