Summary
Overview
Work History
Education
Skills
Timeline
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Carolann Rosso

Carolann Rosso

Aubrey,TX

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

18
18
years of professional experience

Work History

Licensed Massage Therapist

Self Employed
09.2024 - Current

Certified Birth and Postpartum Doula

Little Lilacs Birth Services
05.2022 - Current

Claims Auditor/Western Assignment Associate Claims Specialist

Amica Mutual Insurance Company
03.2009 - 04.2022
  • AIC, AINS, API
  • Team Leader for Auto Physical Damage
  • Subrogation and Arbitration handler
  • Arbitrator for Arbitration Forums
  • Audited all calls and files for Western APD branches
  • Developed Subrogation and Arbitration training for new hires
  • Administered trainings for new hires
  • Handled variety of claims: Marine, Theft, Total loss, Coverage questions, PIP/Medpay

Dental Assistant 68E Specialist/E4

965th Dental Co. US Army Reserve
11.2010 - 11.2018

Education

Highschool Diploma -

Winfree Academy/The Colony Highschool
Lewisville, TX

Licensed Massage Therapist

Massage Institute of North Texas
06-2024

Skills

  • Claims auditing
  • Team collaboration
  • Claims processing
  • Exemplary communication skills
  • Documentation review
  • Investigative skills
  • Policy interpretation
  • Liability and coverage
  • Problem-solving
  • Problem-solving abilities
  • Reliability

Timeline

Licensed Massage Therapist

Self Employed
09.2024 - Current

Certified Birth and Postpartum Doula

Little Lilacs Birth Services
05.2022 - Current

Dental Assistant 68E Specialist/E4

965th Dental Co. US Army Reserve
11.2010 - 11.2018

Claims Auditor/Western Assignment Associate Claims Specialist

Amica Mutual Insurance Company
03.2009 - 04.2022

Licensed Massage Therapist

Massage Institute of North Texas

Highschool Diploma -

Winfree Academy/The Colony Highschool
Carolann Rosso