Carol Denise Scrudder
Bumpass,VA
Summary
Results-driven Store Manager with expertise in customer service, team leadership, and inventory management. Proven ability to enhance sales through effective merchandising and staff training.
Dynamic Store Manager with a strong record in optimizing stock levels and enhancing team performance. Skilled in problem-solving and relationship building, ensuring operational success and customer satisfaction in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Store Manager
Dollar General Store
Mineral, VA
04.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff to enhance team performance and customer service standards.
- Conducted inventory management, optimizing stock levels for sales efficiency.
- Implemented merchandising strategies to improve product visibility and drive sales.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits.
- Analyzed sales data to identify trends and inform restocking decisions.
- Coordinated staff schedules to meet operational needs while managing labor costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Dollar General Store
Montpelier, VA
03.2022 - 04.2025
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Trained new staff on customer service best practices and operational procedures.
- Coordinated inventory management processes to optimize stock levels and reduce shrinkage.
- Implemented merchandising strategies to enhance product visibility and increase sales.
Library Assistant
Henrico County Public Library
Glen Allen, VA
06.1998 - 03.2021
- Assisted patrons with locating and borrowing library materials efficiently.
- Managed circulation desk operations to ensure smooth check-in and check-out processes.
- Organized and maintained library collections to enhance accessibility for users.
- Developed and implemented programs promoting literacy and community engagement.
- Trained new staff on library systems and best practices for patron assistance.
- Collaborated with team members to improve service delivery and operational workflows.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
Education
High School Diploma -
Patrick Henry High School
Ashland, VASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Order management
- Sales strategies
- Team development
- Payroll management
- Customer response
- Accurate money handling
- Bank and safe deposits
- Bank deposit procedures
- Loss prevention
- Performance reviews
Timeline
Store Manager
Dollar General Store
04.2025 - Current
Assistant Store Manager
Dollar General Store
03.2022 - 04.2025
Library Assistant
Henrico County Public Library
06.1998 - 03.2021
High School Diploma -
Patrick Henry High School