Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Carole Abel

Pam Coast,FL

Summary

Dynamic professional with a proven track record at Expedia Group, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at collaborating in teams and implementing training programs, showcasing adaptability and a commitment to continuous improvement.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience

Work History

Travel Reservation

Expedia Group
10.2018 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Earnings Specialist

SSA
07.2009 - 06.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Initiated sustainability program, reducing company's environmental impact.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Instructor

Carroll County School District
09.2000 - 06.2009

Long term substitute for health, chemistry and biology


Short term all subjects

Instructor

Baltimore County Public School System
09.1985 - 06.2000

Education

Bachelor - Social Sciences Education

Towson University
Baltimore, MD
12.1985

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Active listening
  • Problem resolution

Affiliations

Volunteer at local hospital and county's reading program

Timeline

Travel Reservation

Expedia Group
10.2018 - 05.2020

Earnings Specialist

SSA
07.2009 - 06.2018

Instructor

Carroll County School District
09.2000 - 06.2009

Instructor

Baltimore County Public School System
09.1985 - 06.2000

Bachelor - Social Sciences Education

Towson University
Carole Abel