Tajah "Tj" Neubo
Bend
Summary
Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation.
Overview
16
16
years of professional experience
Work History
Master Reservation Sales Professional III
Revinate
06.2015 - 12.2023
- Reservations Sales Team for multiple Forbes Rated Luxury Hotels and Resorts.
- Creating memorable guest experiences to procure sales and client retention while generating maximum revenue.
- Consistently a top performer for the highest revenue generation and conversion
- Skilled at working independently and collaboratively in a team environment.
- Onboarded new hires through mentorship via ZOOM, PowerPoint presentations and Video recordings.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Service / Technical Support
Amazon.com
01.2013 - 02.2014
- Received incoming calls providing accurate information to customer inquiries
- Utilized a variety of online and software tools to navigate customer accounts, research and review policies providing quick effective solutions.
- Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
- Expedited resolution times by quickly diagnosing root causes of problems and proposing appropriate fixes.
- Delivered exceptional customer service through clear communication, empathy, and active listening skills.
Retail Sales Associate
The Royal Clothiers
01.2008 - 04.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed cash register after end of shift to balance and record accurate transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts -
Orange Coast College
Psychology -
University of Hawaii Manoa
Skills
- Positive Customer Engagement
- Multitasking Abilities
- Friendly, Positive Attitude
- Merchandising knowledge
- Exceptional customer service
- Sales expertise
- Product Recommendations
- Good Telephone Etiquette
Timeline
Master Reservation Sales Professional III
Revinate
06.2015 - 12.2023
Customer Service / Technical Support
Amazon.com
01.2013 - 02.2014
Retail Sales Associate
The Royal Clothiers
01.2008 - 04.2013
Associate of Arts -
Orange Coast College
Psychology -
University of Hawaii Manoa
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