Leah Filley
Fuquay-Varina,NC
Summary
Hardworking seasoned sales professional with expertise in communication, enthusiastic about expanding product and industry knowledge within the pharmaceutical and medical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Driven to provide superior quality customer service focusing on sales goals and company profit. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept in sales and customer service with talent for interacting with staff at all levels of organization and public.
Overview
28
28
years of professional experience
Work History
Professional Sales Representative
Viatris Pharmaceuticals - Mylan Pharmaceuticals
Annapolis, MD
05.2020 - 03.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Conducted market research to identify customer needs and preferences.
- Specialty Sales Representative - Pulmonology
- Boosted business by cultivating positive relationships with existing customers and encouraging word-of-mouth promotion.
- Contributed to market research efforts, providing valuable insights on competitors'' strategies and customer preferences.
- Monitored market trends closely to identify potential growth areas for future sales initiatives.
- Developed customized presentations tailored to individual client needs, resulting in increased conversion rates.
- Exceeded sales targets consistently by actively prospecting for new leads and closing deals.
- Participated in trade shows and networking events to generate new business opportunities and expand professional network.
- Implemented a consultative selling approach that focused on understanding customer needs and providing tailored solutions, increasing overall customer satisfaction.
- Streamlined sales processes by identifying areas of improvement and implementing necessary changes.
- Organized successful product demonstrations, showcasing key features and benefits to potential customers.
- Optimized territory coverage by strategically planning daily routes to maximize efficiency without sacrificing client engagement quality.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication throughout the sales process.
- Enhanced product knowledge, attending regular training sessions and staying updated on industry trends.
- Collaborated with team members to improve overall sales performance and reach collective goals.
- Built strong relationships with clients for repeat business and customer satisfaction.
- Achieved top performer status within the team consistently through dedication to meeting objectives while upholding company values.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Collaborated with cross-functional teams to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Completed ToWin training and sales program certification
- Exceeded sales quota for 2023 and 2024 by 20% and 40% of goal.
- Ranked #19/134 for new business/prescribers 2023
- #1 in District for sales goal attainment, office lunch and learns and marketing outreach.
- Grew territory from #132 to #9.
- Finished 2023 ranked #9/134
US Lacrosse Board Member - Chesapeake Chapter
05.2015 - 03.2024
- Recruiting and membership chairman
- Chapter Officer – Secretary
- Meeting documentation, record keeping, recruitment
- Marketing including local chapter design and development of promotional materials, social media and website.
ULAX (University of Ladies Lacrosse)/ Uproar (select travel lacrosse team)
02.2015 - 11.2020
- Media relations
- Website Management and Maintenance.
Outside Sales, Business to Business Sales, Account Management
Belair Produce Watermark Foods
Hanover, MD
03.2018 - 05.2020
- Over 3.5 million in sales 2018, forecast to exceed 4 million in 2019
- Public Relations, Marketing
- Development and implementation of Sales and Satisfaction survey, electronic and physical
- Produced and distributed monthly news letter 'Fresh Thoughts'
- Develop and implement all in house training courses
- Responsible for all Trade Show promotional material
- Customer Service, Consumer Relations
- Quality Control and Management
- Food Safety Liaison
- Responsible for developing, training and implementing new marketing strategies
- Development and execution of strategic sales campaigns
- Creating and managing strategic client base.
Charles County Lacrosse Club - Charlotte Hall, Maryland
12.2009 - 08.2016
- Creating and implementing registration paperwork
- Managing paperwork for up to 12 teams and 135 players
- Creating teams of players for all age brackets
- Working with the CCLC Board members on all conflict resolutions and Public Relations
- Field preparation, equipment management and distribution
- Responsible for ordering all team uniforms, managing and tracking numbers and distributing to team members
- Managing and maintaining webpage and social media pages for communication and updates
- Direct email distribution of all email correspondence and responsible for all mass email mailers and flyers
- Creating and marketing of all flyers and advertising
- Special Events coordinator for walk up registrations
- Registration and payment tracking.
La Roche-Posay, L’Oreal, Washington DC, Maryland, Virginia & West Virginia
04.2006 - 05.2009
- Area Manager
- Developing and maintaining new accounts and existing Medical Accounts
- New Business product launch award winner 2007
- Ranked #2 nationally for revenue produced 2007
- Recognized and awarded for Management Development
- Recognized as National leader for Marketing tools and innovation
- Developed and Implemented Marketing and Training documents for National use
- Successfully Managed over 180 accounts/customers in 4 states including Medical Offices and Medical Spa’s
- Maintained core business and grew new business through successful and ethical rollout of competitor information
- Awarded position of Medical Education Sales Liaison 2008 focusing on National Education and Sales development, implementation and consultative selling techniques
- Specializing in Plastic Surgery and Dermatology Medical offices.
Staples, Columbia, Maryland
05.2005 - 04.2006
- Business Development Manager, Corporate Account Representative Business to Business outside Sales representative
- Business Development for new accounts with in territory
- Contract business to business outside sales
- Multiple awards and recognitions with in Region
- Achieved and maintained over 100% of sales goals and quotas.
Ortho-McNeil Pharmaceuticals, Johnson & Johnson Corp., South Florida
01.2001 - 04.2005
- Pharmaceutical Sales Representative
- Multiple recognitions and awards for sales results and leadership including Sales Representative of the Year, 2003
- District Sales Trainer and Product Specialist
- Excellent computer skills, District Trainer
- Consistent sales results in top 1/3 of region, High Share Club member
- Sales of wide range of pharmaceuticals including Ultram, Ultracet, Regranex, Axert, Topamax, Levaquin and Ditropan XL to primary care physicians and specialists.
Innovex, Corp., Fort Lauderdale, Florida
03.2000 - 11.2000
- Pharmaceutical Sales Representative – Schering-Plough Pharmaceuticals
- Consecutive increase of Market Share and Evolution Index
- Ranked #3 in Nation out of 52 representatives
- Targeting and Detailing Physicians on Specialty pharmaceuticals for their specific needs
- Promoting and Marketing prescription Topical Steroids and Antihistamines
- Pre-Call planning and utilization and post call analysis.
FirstSite Staffing, Inc. formerly InVision Personnel Strategies, Inc., West Palm Beach, Florida
09.1999 - 03.2000
- Sales/Account Manager/Business Development and Marketing
- Targeting companies within South Florida presenting advantages and negotiating services
- Manage all marketing and sales production for the company
- Successfully developed and initiated relationships with new clients
- Develop marketing strategies and materials to expand and continue referral and resource networks
- Research and identify prospective clients, Expansion and execution of new recruiting techniques.
Prosperity Partners, Inc., North Palm Beach, Florida
08.1996 - 09.1999
- Sales Representative/Marketing and Public Relations
- Development and implementation of marketing material strong networking relationships with brokers and investors
- Interfaced directly with potential clients, brokers and investors and developed strong networking relationships
- Identification of industry trends and patterns and profitable account development, expansion and retention
- Consistent above sales goals accounting for over 50% of total sales
- Recognized as lead sales in industry through trade show participation and MVP awards.
Education
Bachelor of Arts - Organizational Communication And Marketing
University of Central Florida
Orlando, FloridaSkills
- MS Word
- Excel
- PowerPoint
- Adobe Illustrator
- Acrobat
- Pages
- Numbers
- Keynote
- Lightroom
- Value-based selling
- Sales Presentations
- Complaint resolution
- Sales process optimization
- Objection handling
- Sales Planning
- Strategic Prospecting
- Sales Training
- Inventory Coordination
- Closing Techniques
- Pipeline Management
- Social selling
- Cold-calling
- Territory Management
- Competitor Analysis
- Influencing skills
- Brand Promotion
- Industry Expertise
- Consultative Selling
- Sales funnel management
- Product Promotion
- Sales software proficiency
- Follow-up strategies
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Customer Relations
- Product and service knowledge
- Sales consultation
- Client Service
- Complex Problem-Solving
- Strategic Planning
- Sales strategy development
- Customer Retention
- Customer Needs Assessment
- Performance Improvement
- Account Management
- Performance Tracking
- Relationship selling
- Lead prospecting
- Account Servicing
- Sales closing
- Business Development
- Network development
- Account development
- Territory Growth
- Retention Strategies
- Competitor research
- Expense Reporting
- Closing talents
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Excellent Written and Verbal Communication
- Organization
- Flexible Hours
Qualifications Summary
Experienced and result driven in Sales and Marketing maximizing on profitability and Return on Investment without compromise in ethics or professionalism; Qualifications include:
- Strong focus on new growth and capitalization of existing opportunities
- Results driven strategic Planning and Market forecasting
- Planning and implementation of effective new business and development sales and marketing strategies
- New market identification, lead development and follow-through
- Consistent track record of success and recognition
- Development and maintenance of strong professional and referral networks
- Profitable account development, expansion and retention
- Identification of industry trends and patterns and the development of effective marketing strategies
- Hands on Responsive customer and employee relations and troubleshooting to safeguard the standards in service
- Workflow planning, prioritization and expedition of project completion
- Ethical and methodical knowledge of competitor products and services
- Excellent and proficient computer knowledge with Mac and Microsoft based software programs
- Management and development of new sales team members
Timeline
Professional Sales Representative
Viatris Pharmaceuticals - Mylan Pharmaceuticals
05.2020 - 03.2024
Outside Sales, Business to Business Sales, Account Management
Belair Produce Watermark Foods
03.2018 - 05.2020
US Lacrosse Board Member - Chesapeake Chapter
05.2015 - 03.2024
ULAX (University of Ladies Lacrosse)/ Uproar (select travel lacrosse team)
02.2015 - 11.2020
Charles County Lacrosse Club - Charlotte Hall, Maryland
12.2009 - 08.2016
La Roche-Posay, L’Oreal, Washington DC, Maryland, Virginia & West Virginia
04.2006 - 05.2009
Staples, Columbia, Maryland
05.2005 - 04.2006
Ortho-McNeil Pharmaceuticals, Johnson & Johnson Corp., South Florida
01.2001 - 04.2005
Innovex, Corp., Fort Lauderdale, Florida
03.2000 - 11.2000
FirstSite Staffing, Inc. formerly InVision Personnel Strategies, Inc., West Palm Beach, Florida
09.1999 - 03.2000
Prosperity Partners, Inc., North Palm Beach, Florida
08.1996 - 09.1999
Bachelor of Arts - Organizational Communication And Marketing
University of Central Florida