Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carole Anderson Phillips

Spring Hill,FL

Summary

Compassionate Patient Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, healthcare team leadership, and care coordination. Excel in communication, empathy, and problem-solving to ensure optimal patient outcomes and staff satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Manager

Centene Corporation
Spring Hill, FL
06.2021 - Current
  • Developed and implemented care management plan to address needs and goals.
  • Ensured proper documentation of medical records in accordance with HIPAA guidelines.
  • Collaborated with community resources to facilitate referrals and access to additional services for clients.
  • Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
  • Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.

Mental Health Counseling Intern

Serene Behavioral Health
Spring Hill, FL
04.2023 - 12.2024
  • Adhered to ethical standards established by professional organizations governing the practice of counseling.
  • Conducted intake interviews to assess client needs and developed appropriate treatment plans.
  • Referred patients or clients to community resources or specialists.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Monitored and documented clients' progress in treatment plans, including behavior changes and therapeutic interventions.
  • Collaborated with other professionals to ensure continuity of care for clients.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Responded to crisis situations when severe mental health and behavioral issues arose.

Education

Master of Science - Mental Health Counseling

Springfield College
Springfield, MA
04-2015

Skills

  • Patient data confidentiality
  • Care coordination
  • Exemplary communication
  • Medical terminology
  • Relationships and rapport
  • Healthcare regulations
  • Customer assistance
  • Care planning
  • Client assessment
  • Medication reviews

Certification

  • Registered Mental Health Intern

Timeline

Mental Health Counseling Intern

Serene Behavioral Health
04.2023 - 12.2024

Patient Care Manager

Centene Corporation
06.2021 - Current

Master of Science - Mental Health Counseling

Springfield College

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Carole Anderson Phillips