Carole Chase

The patient is #1. I want pts to feel confident that their provider and team is caring of all their needs. Not just medical but whatever we can provide to make their situation healthy and that we will do whatever it takes to either restore a healthy life, or keep them and their families healthy.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Prepared and administered medications to alleviate patient symptoms.

• #1! This is very important to me: I have always contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival and answering any questions they had about their visit during their check of vital signs, etc. Be human, treat the patient as a fellow human. They may be uncomfortable, and it is my job to alleviate that. No white coat hypertension!

• Prepared and administered medications to alleviate patient symptoms.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes including bone marrow biopsies.
• Managed inventory and ensured supplies were not expired.

• Supported audit processes, ensuring compliance with all internal control requirements and external regulations.
• Mentored junior staff members on best practices in accounting procedures, fostering a collaborative work environment conducive to professional growth.
• Phlebotomy in an off-site facility that included greeting and registering, helping patients to feel comfortable, then preparing the samples for transport to Cleveland Clinic Fairview to be processed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, took vital signs, and prepared for physician examinations.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Called pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted with OB/GYN related exams
• Documented vital signs and health history for patients in a clinical environments.