STEPHANIE CASTO
Chillicothe,USA
Summary
Registered Medical Assistant with 10 + years in patient scheduling and healthcare operations, utilizing Epic Systems and managing patient intake for optimal clinic efficiency. Skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Adena Health System (Adena Internal Medicine)
03.2016 - Current
- Scheduled 30+ patient appointments in a clinical setting daily
- Handled 10-20 prior medication authorizations weekly using CoverMyMeds and Epic for 3 years
- Collected urine and pap smear specimen collections for 10+ patients weekly in a clinical setting
- Conducted EKGs weekly for 10+ patients in primary care clinic
- Administering medications and injections to 20+ patients weekly
- Managed patient intake, recording vital signs and medical history for 30+ patients daily
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Called and faxed pharmacies to submit prescriptions and refills.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Nurse Assistant 2 NORTH
Holzer Medical Center- Jackson
02.2015 - 03.2016
- Trained new staff in protocols and procedures, promoting adherence to best practices.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Improved patient comfort by providing compassionate and attentive care.
- Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained accurate patient records, HIPPA compliance
Resident Assistant
Jenkins Care Community
01.2014 - 02.2015
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, hair care and wash/dried laundry
- Helped prepare/serve meals, snacks, and refreshments.
Cashier/Food Service Worker
McDonald's Restaurant
1996 - 2013
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted in training new staff on cash handling procedures and customer interaction techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Restocked and organized merchandise in front lanes.
Education
Associate in Applied Science - Medical Assisting, Nursing
Daymar College
Jackson, OH08.2013
Skills
- Epic Systems
- Electronic Health Records (EHR)
- Communication Skills
- Scheduling Software
- HIPAA Compliance
- Data Entry
- Customer Service
- Team Collaboration
- Problem Solving
- HIPAA compliance
- Patient scheduling
Certification
- RMA - Registered Medical Assistant
Timeline
Registered Medical Assistant
Adena Health System (Adena Internal Medicine)
03.2016 - Current
Nurse Assistant 2 NORTH
Holzer Medical Center- Jackson
02.2015 - 03.2016
Resident Assistant
Jenkins Care Community
01.2014 - 02.2015
Cashier/Food Service Worker
McDonald's Restaurant
1996 - 2013
Associate in Applied Science - Medical Assisting, Nursing
Daymar College